THIS POSTING IS FOR A CURRENT VACANCY AND THE EMPLOYER INTENDS
TO FILL THIS POSITION BY 10/24/2026.
Job Summary
We are seeking a dynamic and detail-oriented Freight Forwarding Customer Service professional specializing in Air and Ocean Freight to join our logistics team. In this role, you will serve as a vital link between clients, carriers, and internal teams, ensuring seamless coordination of international freight shipments. Your expertise will drive customer satisfaction by providing expert support on transportation options, managing complex logistics processes, and delivering tailored solutions that meet our clients’ supply chain needs. This position offers an exciting opportunity to be at the forefront of global logistics operations, leveraging your skills in transportation management and customer relationship management to propel our business forward.
Responsibilities
- Act as the primary point of contact for customers regarding air and ocean freight shipments, providing proactive updates and resolving issues efficiently.
- Coordinate with carriers, customs brokers, and internal teams to ensure timely pickup, transit, and delivery of freight while adhering to all regulatory requirements including FDA regulations.
- Provide customers with shipping information, inbound/outbound transaction and inventory status information.
- Conduct telephone sales to prospective customers.
- Update inventory data, rate files, and create reports.
- Set up and maintain customer files and profiles.
- Maintain statement data and issue Invoices for customers in a timely manner.
- Contact customers following sales and activities to ensure ongoing customer satisfaction resolve any complaints and to determine shipping status.
- Support inside sales activities by lead generation, account management, and expanding existing customer relationships through exceptional service delivery.
- Perform customer service duties with correspondence to customers and overseas partners, e-mails fax, etc.
QUALIFICATION STANDARDS
Education & Experience:
- High School diploma or GED.
- Prior Customer Service experience preferred.
- Thorough knowledge of the freight forwarding industry for both International and Domestic.
- Basic knowledge of sales.
- Knowledge of inventory control.
- Proficient in Microsoft Office.
- Ability to use basic math skills to calculate freight, storage, duty and other charges.
Physical requirements:
- Flexible and long hours sometimes required.
- Light/Medium work - Exerting up to 25 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull, or otherwise move objects.
We invite you to learn more about NNR Global Logistics USA Inc. through our businesses and our rich history of growth at www.nnrglobal.com . It is our mission to commit to the promotion and success of our team members. Whether working in our local branch or a corporate role, our teams come from diverse backgrounds, are driven by the ability to deliver results by thinking big and insisting on the highest standards. Join one of our growing teams and help us give our customers the best experience possible!
A member of the Nishitetsu Group headquartered in Tokyo, Japan we are a people-centric organization, satisfying in excess of 1 million customers - every day. Aligned to our Corporate Philosophy, our mission is to ensure our customers, our employees and anyone engaging with NNR, experience Confidence, Comfort and Enjoyment.
NNR Global Logistics Inc. provides a comprehensive benefits package and a work environment that encourages your growth and supports the mutual success of our people and our company. Training is provided throughout the year at all levels of the organization to strengthen our teams and promote additional growth. NNR Global Logistics USA Inc. benefits give you the flexibility and control to choose the benefits that make the most sense for you and your family.
- Medical, Dental, Vision, RX plans provide “optimal choices for individual and family needs”
- Wellness benefits “up to $400 annually”
- 401K Plan "NNR Global Logistics USA Inc. matches 2% of your contributions."
- Benefits easy access from “App based program”
- Paid Time Off earned “after 90 days”
Pay: $26.00 - $28.85 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
