State of New Hampshire Job Posting
Department of Safety
Division of Motor Vehicles
Bureau of Financial Responsibility
23 Hazen Drive
Concord NH 03305
Financial Responsibility Data Control Clerk
Position #41929
$17.81/hour - $23.39/hour
*See total compensation information at the bottom of announcement.
The State of New Hampshire, Department of Safety, Division of Motor Vehicles, Bureau of Financial Responsibility, has a full-time vacancy for Financial Responsibility Data Control Clerk, SOC Title 43-4190 MISC RECORDS CLERKS-2. This position has a 37.5 hour work week and is considered non-exempt.
Summary:
Monitors the control and review of transactions and documentation submitted to the Bureau of Financial Responsibility to ensure accuracy for data collection and input. Provides first-rate customer service to the general public and partners of the Division of Motor Vehicles (DMV).
YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.
MINIMUM QUALIFICATIONS: Education/Experience:
Equivalent combination of 1 year of education and experience after completion of high school.
License/Certification: None
Other Requirements:
1. Must pass a fingerprint based criminal background check and motor vehicle record check in order to ensure suitability for exposure to confidential information.
2. May be required to work a flexible schedule including, but not limited to, early morning, evening and/or weekend hours.
3. May be required to travel throughout the state and work at various satellite offices for periods of time
Trainee Option: Not applicable
PREFERRED QUALIFICATIONS: Experience in performing data entry work preferred.
AFTER-HIRE REQUIREMENTS: Selected candidate(s) will be required to attend and successfully complete an intensive multi-week training program of classroom and on-the-job training, with weekly evaluations to ensure compatibility, suitability and ability to learn the complex motor vehicle systems, computer systems, processes, procedures, forms and transactions, while providing first-rate customer service in an expedient, timely, accurate and polite manner in a high-volume customer service area or workstation. Continued employment is contingent upon successfully completing all aspects of the training program within the first six months of employment.
DISCLAIMERS:
The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.
The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.
Responsibilities:
Reviews the accuracy of and determines the authenticity of a variety of documentation submitted to the Bureau of Financial Responsibility, to include abstracts, requests, reports, certificates and citations, in order to process a range of motor vehicle transactions. Verifies documentation submitted against database information to determine an identity match prior to processing transaction. Provides technical guidance to the general public to ensure completeness of submissions and makes contact with customers as necessary.
Utilizes computerized hardware and software to electronically capture and store source documents in an electronic file format through data entry or other methodology. Retrieves and enters pertinent information into the DMV database(s).
Provides information to the general public and DMV partners via phone, email and other electronic media regarding motor vehicle questions, laws, administrative rules, issues, and concerns, relative to the Bureau of Financial Responsibility and the DMV. Responds to non-routine inquiries by performing problem-solving, conducting additional research, contacting courts or police departments for information related to a conviction or issued citation or accident, and calculating suspension time. Refers more involved inquiries to supervisors.
References system software, databases, DMV E-Manual, the Internet or other methodologies to research laws and rules, to review customer information and to accept payments. Completes customer transactions after all information and documentation is validated and determined to be complete and in compliance.
Prioritizes incoming motor vehicle transactions from the general public through telephonic or other electronic media based on determination of applicable due dates and other time-sensitive criteria. Processes and completes transactions by collecting appropriate fees in various tender types and issuing receipts indicating payment has been made and accepted.
Maintains a cash drawer and daily petty cash, including verifying petty cash prior to the state of each business day. Ensures that the daily petty cash and cash drawer are accurate and accounted for at all times.
Provides customer service at a high-volume public counter, call center, customer service area or workstation by answering questions and/or processing a variety of motor vehicle related transactions. Ensures that all transactions, telephone calls and electronic media comply with the Privacy Act.
Ensures that all processes and procedures are being completed in an efficient and timely manner in support of the Bureau of Financial Responsibility’s goals and objectives. Assists with responsibilities such as scheduling and prioritizing work assignments, assisting other employees and providing training in the absence of the supervisor.
For further information please contact Brandy Cassada, Administrator, at [email protected] or 603-227-4001.
*TOTAL COMPENSATION INFORMATION
The State of NH total compensation package features an outstanding set of employee benefits, including:
HMO or POS Medical and Prescription Drug Benefits:
The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.
See this link for details on State-paid health benefits:
https://www.das.nh.gov/hr/benefits.aspx
Value of State's share of Employee's Retirement: 12.87% of pay
Other Benefits:
- Dental Plan at minimal cost for employees and their families ($500-$1800 value)
- Flexible Spending healthcare and childcare reimbursement accounts
- State defined benefit retirement plan and Deferred Compensation 457(b) plan
- Work/life balance flexible schedules, paid holidays and generous leave plan
- $50,000 state-paid life insurance plus additional low-cost group life insurance
- Incentive-based Wellness Program (ability to earn up to $500)
Total Compensation Statement Worksheet:
https://www.das.nh.gov/jobsearch/compensation-calculator.aspx
Want the specifics? Explore the Benefits of State Employment on our website:
https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf
https://www.das.nh.gov/hr/index.aspx
EOE
TDD Access: Relay NH 1-800-735-2964
