About Hire Impact Recruiting
Hire Impact Recruiting is a nationwide recruiting company that helps transportation companies find, qualify, and hire commercial drivers.
As our company and client base continue to grow, we are expanding our First Advantage processing department. Our team expects to support more than 50 client accounts and over 100 drivers actively moving through the background screening and qualification process.
We are looking for two dependable, highly organized individuals who can help keep candidates moving through the process accurately and efficiently.
About the Position
The First Advantage Processing Specialist is responsible for assisting commercial driver candidates through the First Advantage background screening and qualification process.
This is a high-volume administrative and communication-based role. Each specialist will manage multiple active driver files, monitor progress, follow up on missing information, maintain accurate CRM records, and communicate with drivers, recruiters, clients, and First Advantage representatives.
Organization and follow-through are essential. A missed update, incomplete document, or delayed follow-up can affect a driver’s ability to begin working. The ideal candidate takes ownership of assigned cases, notices small details, communicates clearly, and consistently follows tasks through to completion.
This position reports directly to the FADV Department Manager.
Key Responsibilities
- Manage assigned drivers throughout the First Advantage screening and qualification process.
- Send First Advantage applications, instructions, and required follow-up information to candidates.
- Monitor candidate progress and active cases throughout the workday.
- Follow up with drivers regarding incomplete applications, missing documents, medical certificates, motor vehicle records, background checks, and other outstanding requirements.
- Maintain accurate and detailed notes, statuses, and documentation in the company CRM.
- Review candidate files for missing, incomplete, expired, or inconsistent information.
- Communicate routine status updates and processing concerns to recruiters.
- Coordinate with First Advantage representatives to resolve application and screening issues.
- Communicate professionally with clients and contractor representatives when necessary.
- Assist candidates with understanding required steps while remaining within established company procedures.
- Track deadlines, aging cases, and outstanding requirements.
- Prioritize urgent cases without losing accuracy on other assigned files.
- Troubleshoot routine processing issues and escalate complex cases to the FADV Department Manager.
- Maintain organized records for multiple clients with different qualification requirements.
- Protect confidential candidate, client, and background screening information.
- Participate in team meetings, training sessions, and department updates.
- Follow established workflows, documentation standards, and communication procedures.
- Help ensure drivers move through the qualification process without unnecessary delays.
Required Qualifications
- Exceptional organizational and time-management skills.
- Strong attention to detail and commitment to accurate recordkeeping.
- Ability to manage a high-volume workload with multiple active cases.
- Ability to prioritize tasks and adjust quickly when urgent issues arise.
- Strong written and verbal communication skills.
- Dependable follow-through and the ability to meet deadlines.
- Strong problem-solving and critical-thinking abilities.
- Comfortable communicating with drivers, recruiters, clients, and outside representatives.
- Ability to work independently while remaining accountable to a manager and team.
- Proficiency with Microsoft Office and web-based systems.
- Ability to learn and accurately use CRM software and background screening platforms.
- Ability to maintain confidentiality and handle sensitive information professionally.
- Reliable attendance and consistent availability during scheduled business hours.
Preferred Experience
Experience in one or more of the following areas is preferred but not required:
- Transportation or logistics
- Recruiting or human resources
- Driver onboarding
- Background screening
- Administrative processing
- Compliance or qualification processing
- DOT or FMCSA-related processes
- Commercial driver qualification requirements
- Motor vehicle record processing
- Medical certificate verification
- FedEx Ground contractor support
- High-volume customer service or case management
Training will be provided to the right candidates.
Schedule and Work Arrangement
This is a full-time position requiring approximately 40 hours per week, Monday through Friday.
Because this role involves communicating with drivers, recruiters, clients, and First Advantage representatives, employees must be available to monitor cases and respond to processing needs throughout normal business hours.
This is a hybrid position that includes a combination of scheduled in-office and approved remote-work days. Initial training may require additional time in the office.
The hybrid schedule may be adjusted based on training progress, employee performance, department coverage, workload, and business needs.
What Success Looks Like
A successful First Advantage Processing Specialist:
- Keeps assigned driver files organized and up to date.
- Reviews active cases consistently without waiting to be reminded.
- Documents every meaningful update in the CRM.
- Follows up promptly on missing information.
- Communicates clearly with candidates and internal team members.
- Identifies potential delays before they become larger problems.
- Understands when to resolve an issue independently and when to escalate it.
- Maintains accuracy even when managing several urgent cases.
- Takes ownership of assigned responsibilities.
- Helps create a smooth and professional experience for drivers and clients.
Ideal Candidate
You may be a great fit for this position if you:
- Naturally use lists, reminders, calendars, or systems to stay organized.
- Notice small details that others may overlook.
- Enjoy solving problems and helping people complete complicated processes.
- Can remain calm when multiple cases need attention at the same time.
- Do not allow emails, messages, or outstanding tasks to sit without follow-up.
- Are comfortable asking questions when information is unclear.
- Take pride in keeping accurate records.
- Are dependable, self-motivated, and able to work without constant supervision.
- Work well with different personalities and communication styles.
- Understand that timely follow-up directly affects a candidate’s ability to begin working.
Compensation and Benefits
- $19.00–$22.00 per hour, based on experience.
- Full-time schedule.
- Hybrid work opportunities.
- Paid training.
- Professional development and growth opportunities.
- Collaborative and supportive team environment.
- Opportunity to grow with an expanding nationwide recruiting company.
- Paid time off and holiday benefits, based on company policy and eligibility.
Application Questions
Applicants may be asked to answer the following questions:
- Describe a position where you managed multiple cases, customers, candidates, or deadlines at the same time.
- What systems or methods do you use to stay organized?
- How do you handle a situation when someone has not responded after multiple follow-up attempts?
- Are you comfortable making frequent phone calls and sending follow-up messages throughout the day?
- Do you have experience with transportation, recruiting, onboarding, compliance, or background screening?
- Are you able to work a full-time hybrid schedule with required in-office days?
- What hourly pay are you seeking?
Equal Employment Opportunity
Hire Impact Recruiting is an equal opportunity employer. Employment decisions are based on qualifications, experience, performance, and business needs without regard to legally protected characteristics.
Pay: $19.00 - $22.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Work Location: Hybrid remote in White House, TN 37188
