We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. Great opportunity in this role for potential advancement and become a coach, mentor, or supervisor. At the Y, strengthening community is our cause. If you think you have what it takes, apply today!
Member Service Representatives are responsible to:
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Promote and sell memberships and services
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Learn to give quality tours according to the goals and interests of our members
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Scan member cards and greet by name
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Build relationships and retain members
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Answer member questions in a prompt, professional, and friendly manner
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Attend paid trainings and meetings and learn new skills
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Work with a team to make a lasting difference in your community
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Light cleaning, washing/folding towels, making coffee, stocking cups and creamer, and making our members feel valued and appreciated.
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Schedule will be approximately 10 to 29 hours per week depending on the needs of the branch
Requirements:
- Provide positive outlook and experiences
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Friendly and team oriented
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Adaptable to changing situations
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Ability to manage multiple priorities
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Must be able to stand for long periods of time
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Professional customer service and communication skills
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Responsible for quality and accuracy
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Ability to learn new programs quickly
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Proficient with Microsoft Suite and web navigation
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Creative and innovative
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High school diploma or GED
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Bilingual helpful, but not required
As a Member Services Representative, you’ll be the face of the YMCA, creating a welcoming and inclusive environment for members of all backgrounds and abilities.
Your responsibilities will include:
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Give quality tours to potential new members
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Promoting and selling memberships as well as other YMCA programs (e.g., swim lessons, youth sports, personal training, etc.)
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Being knowledgeable about program offerings and proactively looking up accurate information online or through internal systems when needed
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Giving quality tours tailored to the interests of prospective members
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Greeting members by name and scanning members in
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Building relationships and helping retain members
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Providing prompt, friendly, and professional service
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Multitasking in a fast-paced environment while managing front desk responsibilities
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Participating in paid trainings and team meetings
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Performing light cleaning duties and helping with hospitality tasks (e.g., making coffee, folding towels, stocking supplies)
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Supporting your team to create a positive and engaging environment
Schedule:
Membership Service Representative – Hours & Availability
The following are the primary shifts we are currently hiring for:
Weekday Opening Shift: 4:45 AM – 9:00 AM
Weekday Closing Shift: 5:00 PM – 8:00 PM
Weekend Shifts: 12:00 PM – 5:00 PM on Saturdays and Sundays
This position supports member engagement, check-ins, and front desk operations during our busiest times.
What We’re Looking For:
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A positive attitude and team spirit
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Strong communication and professional customer service skills
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Ability to multitask, prioritize, and stay organized
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Proactive approach to learning new information and using online/internal resources
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Comfortable with standing for extended periods
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Proficiency with Microsoft Office and basic web navigation
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Bilingual a plus, but not required
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High school diploma or GED required
