Greeting patients and other visitors professionally both in person and on the phone
Quickly answering or properly referring questions and issues to the correct department.
Optimizing provider schedules and patient satisfaction with efficient scheduling.
Notifying providers of patient arrivals.
Ensuring availability of treatment information by retrieving and updating patient records.
Verifying financial records and collecting patient charges while filing and expediting third-party claims.
Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders.
Scanning pertinent patient information into EMR including patient authorizations, recent labs delivered by patients.
Preparing bills and files for the next day's patients.
Track all phone calls that arrive using our general office number.
Utilize our medical office software to schedule new and follow-up appointments for our patients.
Respond to emails that arrive using the general office email address.
Answer and respond to voicemails.
