Overview:
Southern Cancer Center is hiring a Patient Benefits & Financial Coordinator
Join Our Team and Make a Meaningful Impact in Patient Care
Are you passionate about helping patients navigate the financial side of their healthcare journey? We are seeking a compassionate, detail-oriented Patient Benefits Representative to support patients by providing clarity around insurance coverage, financial responsibility, and available assistance programs.
In this role, you’ll play a vital part in ensuring patients feel informed, supported, and confident before and during their treatment.
This will be a remote position once the right candidate is fully trained.
Responsibilities:
What You’ll Do
Patient Financial & Insurance Support
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Educate patients on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket costs prior to treatment
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Assess patients’ financial ability to meet expenses and discuss payment options or arrangements
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Provide guidance on financial assistance programs and assist with application processes
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Prepare accurate patient cost estimates based on diagnosis, insurance coverage, and available assistance
Insurance Verification & Authorization
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Verify and update patient insurance eligibility, coverage, and demographics in the system
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Obtain insurance pre-authorizations and referral approvals prior to treatment
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Ensure accurate entry of co-pay amounts to support front desk collections
Patient Coordination & Account Review
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Review patient balances and coordinate with front desk on patient financial discussions
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Verify and update patient information at each visit in accordance with SOPs
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Complete and route required reimbursement and liability forms
Program Knowledge & Compliance
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Stay current on available financial assistance programs and maintain relationships with providers
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Adhere to all HIPAA, confidentiality, and compliance guidelines
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Support and uphold the US Oncology Compliance Program, Code of Ethics, and Shared Values
Administrative Support
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Maintain accurate documentation, logs, and records
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Assist with additional duties and projects as needed
Qualifications:
What You Bring
Required Qualifications
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High school diploma or equivalent
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Minimum of 3 years of experience in patient pre-services, financial counseling, or a related role
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Strong knowledge of insurance processes and patient financial workflows
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Proficiency in Microsoft Office (Word, Excel) and computer systems
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Working knowledge of CPT and HCPCS coding
Skills & Abilities
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Excellent communication skills with the ability to explain complex information in a clear, compassionate manner
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Strong attention to detail and organizational skills
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Ability to multitask and manage changing priorities in a fast-paced environment
What Sets You Apart
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Adaptability and resilience in a dynamic healthcare setting
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Sound judgment and strong decision-making skills
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Commitment to delivering high-quality service and improving processes
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A proactive approach to patient support and problem-solving
Work Environment & Physical Requirements
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Clinical setting with potential exposure to standard oncology office conditions
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Regular standing, walking, and sitting required
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Ability to lift up to 40 lbs occasionally
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Frequent in-person interaction with staff and patients
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Occasional local travel to clinic locations
Why Join Us?
You’ll be part of a team dedicated to delivering compassionate, high-quality care while making a meaningful difference in patients’ lives. Your work will directly support patients during one of their most critical times.
