Group 1 Genesis of Southwest Houston is seeking a high-performing Automotive Service Advisor to join our team! This is an opportunity to work in a fast-paced, results-driven environment where delivering an exceptional customer experience and building lasting relationships are key to success.
We’re looking for a motivated professional who takes pride in their work, thrives on performance, and wants to be part of a team that values quality, collaboration, and growth. Apply Now!
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Greet customers in a timely, friendly manner and obtain pertinent vehicle information
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Actively promote and build rapport with the customer
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Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
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Generate and provide customer with a complete and accurate estimate of repair
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Establish and communicate completion time of repair with customer and technician
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Answer incoming service calls
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Maintain and schedule service appointments
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Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
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Strictly follow the manufacturer’s warranty guidelines and procedures
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Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
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Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property
Minimum 1 year of Automotive Service Advisor experience is required-
Must have CDK experience, XTime experience is a plus!
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Proven track record of accountability, teamwork, and initiative, with the ambition to grow into a leadership or management position within the organization
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Familiarity with CSI scores/customer surveys
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Valid driver license in the state that you will work and a good driving record
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Excellent customer service skills
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Professional appearance and work ethic
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Must pass background check, MVR, and drug screening
We offer...
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Salary Based Pay Plan Plus Bonuses
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A Great Working Environment
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A Structured Career Path Leading to Management
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Service Advisor University – Paid for by Group1 Automotive
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Pinnacle Awards Program
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Health, Dental & Vision Insurance
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Life & Disability Insurance
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401(k) with Company Match
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Paid Time off
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Employee Vehicle Purchase Program
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Employee Stock Purchase Plan
