As a Sales Associate, you play a key role in creating a welcoming, educational, and stigma-free customer experience. You guide customers through their purchase, provide clear product information, and ensure all transactions are handled accurately and in line with store policies.
Customer Experience & Education
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Greet customers warmly and create a comfortable, non-judgmental environment
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Ask questions to understand customer preferences and needs
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Recommend products and explain effects, consumption methods, and basic dosing in a clear, simple way
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Build strong customer relationships to encourage repeat visits
Sales & Transactions
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Process transactions accurately using POS systems, including cash and cashless payments
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Suggest relevant add-on products based on customer needs
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Stay up to date on promotions, product releases, and key items
Store Maintenance
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Maintain cleanliness across the sales floor, including counters, POS areas, and product displays
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Sweep, mop, and clean spills to ensure a safe environment
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Manage trash and cannabis-related waste according to store procedures
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Keep stockroom, break areas, and shared spaces clean and organized
Compliance & Security
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Verify customer age and follow all ID-check procedures
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Follow store policies and state regulations during all transactions
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Handle products and customer data responsibly and securely
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Follow all procedures related to store access and product handling
Team Collaboration & Culture
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Support teammates and contribute to a positive, respectful work environment
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Stay up to date on company communications and training
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Assist the team in meeting daily store goals
Visual Merchandizing
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Maintain clean, organized, and accurate product displays
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Ensure products are displayed according to store standards and state guidelines
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Support product placement and in-store promotions
