Hillcrest Dental is a GROWING PRIVATE family-friendly dental practice in Charlottesville, VA (http://www.hillcrestdentalva.com/). We are currently seeking a professional Front Office Coordinator (FOC). This position is not a remote position and is considered full-time (Monday-Thursday, with occasional Fridays). Previous dental front office experience is strongly preferred; however, Hillcrest Dental will train those who have been employed as a dental assistant, dental insurance/treatment coordinator. The ideal candidate will have excellent communication skills, the ability to multi-task, and accurate attention to detail. In addition, the FOC will maintain a high level of confidentiality, enjoy working in a team environment and provide outstanding service to our patients.
This position chiefly entails the non-clinical administrative tasks associated with patient care, as shown below:
Job Duties include but are not limited to;
· Greet patients in a courteous and warm manner as they arrive to the office
· Ensure exceptional patient service through phone and personal interactions—answering questions and referring patients to the appropriate team member, always meeting patient needs
Dental Insurance:
· Verification of patient dental insurance coverage
· Comprehend and apply benefit information
· Communicate patient benefits to the patient and staff
· Submission of dental claims daily
· Follow up with outstanding claims
Patient Scheduling & Billing
· Answer multi-line phone system
· Enter patient data into dental practice management software (Open Dental)
· Check patients in and out, collect required paperwork
· Scheduling appointments
· Collecting patient payments
· Review patient account ledger and answer billing questions
Knowledge and Skill Requirements:
Communication:
The Front Office Coordinator shall demonstrate effective written/verbal communications. The FOC will understand dental procedures, insurance billing, coding and processing of claims.
Equipment Usage:
The Front Office Coordinator shall have exceptional computer skills and be proficient with Microsoft Office and dental practice software – Open Dental preferred.
CPR, Radiology, OSHA, HIPAA:
The Front Office Coordinator shall be able to remain informed and updated on OSHA & HIPAA regulations and follow Virginia Board of Dentistry regulations.
Education, Certification/License and Experience Requirement:
High School Diploma or equivalent required. Associates or Bachelor’s Degree preferred.
One (1) year of previous experience in a dental office is required.
***All applicants will be kept confidential!
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Education:
- High school or equivalent (Required)
Experience:
- dental office: 1 year (Required)
Work Location: In person
