Company Description
Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
Job Description
Avaya technical experience a must; Cisco IPT a huge plus- IPT (Avaya and Cisco) and Legacy support coverage is 24*7,
- 24x7 Monitoring of Voice Infrastructure globally (IPT, BT, NEO, Radar); through incident management, troubleshooting, escalation, restoration
- Response, triage and restoration of incidents
- Raise and implement site dispatches for hardware replacement; break-fix changes for faulty equipment, incident troubleshooting & issue resolutions.
- 24x7 Critical Group Lync / MindAlign chat channel monitoring
- Level 1 RADAR secure PBX health check and maintenance.
- ReliaTel and Nectar Alerts validation and Sanity checks
- Daily / weekly processes; i.e. Start of Day preparation, vendor service reviews
- Daily global device health check of IPT infrastructure
- Vendor management (raising incidents and tracking resolution status).
- Vendor management for vendor & carrier related outages.
- Scheduled Reboot of voicemail servers for both IPT & Legacy infrastructure.
- Regional & Global Daily Service Review calls representation.
- Change management for operational, incident, project & break-fix
- Post Incident Review preparation of IPT related incidents & outages
- Voice project support covering migrations, new branch implementations, branch relocation, design changes, inter branch dialing etc. (both on Avaya and Cisco)
- Project management and coordination of project activities.
- Avaya IPT staging, pre-implementation and implementation support of NGCN WMA Branch deployment; to include:
- Review of Communication Manager (CM) configuration of locations; i.e. phone IPs, Network Regions, etc
- Build CM network maps for new IP subnets
- Creation of test extensions
- Activate monitoring for phone registration
- Validation of phone connectivity through new Juniper platform
- Change IP network parameters on Avaya Media Gateways
- Test call scenarios / validation
- Validate carrier data failover to ensure phone registration
- Validate all call functionality
- Appropriate allocation of resources to support 20 branch migration per weekend with staging during week; recognizing any system access limitations.
Additional Information
** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.
Note:-
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This is a Contract job opportunity for you.
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Only US Citizen, Green Card Holder, GC-EAD, H4-EAD, L2-EAD, OPT-EAD & TN-Visa can apply.
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No H1B candidates, please.
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Please mention your Visa Status in your email or resume.
** All your information will be kept confidential according to EEO guidelines.
