Sparkle Grooming – General Manager to Lead One of the Fastest Growing Premium Dog Grooming Salons
At Sparkle Grooming, we're changing the pet grooming industry through exceptional service, innovative membership programs, and an unwavering commitment to pets, pet parents, and our team. We're searching for an experienced, passionate, and results-driven General Manager to lead one of our high-volume premium grooming salons.
This isn't just another management position!
We're looking for an exceptional leader who can inspire a team, drive business growth, create unforgettable customer experiences, and build a culture where employees love coming to work.
If you're energized by leading people, achieving ambitious goals, and making a real impact, we'd love to meet you.
Position Summary
The General Manager is responsible for the overall success and profitability of the salon. This includes leading the team, ensuring operational excellence, delivering an outstanding customer experience, driving membership growth, managing financial performance, and maintaining the highest standards of pet care and safety.
The ideal candidate has proven experience managing a high-volume service business and excels at building teams, developing people, and achieving measurable business results.
Key Responsibilities Leadership & Team Development
- Recruit, hire, onboard, train, and retain exceptional team members.
- Lead, coach, and inspire groomers, bathers, and customer service staff.
- Foster a positive, energetic, and accountable workplace culture.
- Conduct regular coaching sessions, performance reviews, and career development conversations.
- Recognize and reward outstanding performance while addressing performance concerns promptly and professionally.
- Lead by example with integrity, professionalism, and a strong work ethic.
Operations Management
- Oversee all day-to-day salon operations.
- Ensure efficient scheduling to maximize productivity and client satisfaction.
- Maintain exceptional standards of cleanliness, organization, and safety.
- Ensure every pet receives compassionate, high-quality care.
- Resolve customer concerns quickly and professionally.
- Maintain compliance with company policies, safety standards, and operational procedures.
Business & Financial Performance
- Achieve revenue, profitability, and membership growth goals.
- Monitor labor costs and optimize staffing levels.
- Analyze key performance indicators (KPI's) and implement strategies for continuous improvement.
- Increase membership conversions, retention, and customer lifetime value.
- Coach the team on selling premium services and add-on offerings.
- Manage salon expenses while maintaining outstanding service quality.
Customer Experience
- Create an exceptional experience for every pet parent and every pet.
- Build lasting customer relationships that encourage loyalty and referrals.
- Ensure every customer interaction reflects Sparkle's commitment to excellence.
- Turn service challenges into opportunities to exceed expectations.
Qualifications Required
- 5+ years of successful management experience in a grooming salon, veterinary practice, pet services, hospitality, retail, or another high-volume customer service environment.
- Proven ability to lead teams of 12–30 employees.
- Demonstrated success managing daily operations and financial performance.
- Strong leadership, communication, coaching, and organizational skills.
- Experience hiring, training, scheduling, and developing employees.
- Comfortable using scheduling, POS, and business management software.
- Ability to work weekends and flexible hours as business needs require.
Preferred
- Professional dog grooming experience.
- Experience in a membership or subscription-based business.
- Multi-unit or franchise management experience.
- Sales leadership and customer retention experience.
- Passion for pets and delivering exceptional customer experiences.
What Success Looks Like
Our General Managers:
- Build high-performing, engaged teams.
- Deliver exceptional customer satisfaction.
- Consistently grow memberships and revenue.
- Maintain excellent grooming quality and safety standards.
- Control labor costs while maximizing productivity.
- Develop future leaders within the organization.
- Achieve and exceed financial goals.
- Create a culture where both employees and customers thrive.
Skills & Competencies
- Leadership & Team Building
- Coaching & Employee Development
- Business & Financial Management
- Customer Service Excellence
- Sales Leadership
- Operational Excellence
- Strategic Thinking
- Problem Solving
- Conflict Resolution
- Organization & Time Management
- Adaptability
- Accountability
- Professional Communication
Physical Requirements
- Ability to stand and walk for extended periods.
- Lift up to 50 pounds safely.
- Comfortable working around dogs of all breeds, sizes, and temperaments.
- Ability to thrive in a fast-paced, high-energy environment.
Why Sparkle?
Sparkle Grooming is more than a grooming salon—we're building the future of premium pet care.
We believe our success starts with investing in exceptional people. We offer opportunities for professional growth, leadership development, and the chance to make a meaningful impact on our customers, our teams, and the communities we serve.
If you're ready to lead a growing business, inspire a great team, and help shape the future of pet grooming, we'd love to hear from you.
Join Sparkle Grooming and help create happier pets, happier people, and a stronger future—one groom at a time.
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
