Job Summary
We are seeking a dynamic and detail-oriented Dental Front Desk Specialist with proven insurance experience to join our vibrant dental team. In this pivotal role, you will serve as the first point of contact for patients, ensuring a welcoming environment while managing all front office operations efficiently. Your expertise in insurance verification, claims processing, and medical administrative support will be essential in delivering exceptional patient service and maintaining smooth clinic workflows. If you thrive in a fast-paced setting and possess strong computer skills along with dental terminology knowledge, this opportunity is perfect for you to make a meaningful impact in patient care.
Duties
- Greet patients warmly, schedule appointments, and manage patient check-in/check-out processes using EMR (Electronic Medical Records) systems such as Dentrix or Eaglesoft
- Verify insurance coverage, process insurance claims, and handle billing procedures with accuracy using systems like Meditech, Epic, Athenahealth, or eClinicalWorks
- Review and update patient documentation ensuring compliance with HIPAA regulations and accurate medical records management
- Assist patients with insurance questions, explain treatment plans, and facilitate payment collections including Medicare and Medicaid billing
- Manage multi-line phone systems with professional phone etiquette, schedule appointments efficiently, and coordinate patient flow
- Maintain organized filing of medical records and ensure all documentation review is complete for accuracy and completeness
- Support clinic operations by performing clerical tasks such as data entry, typing reports, and utilizing Microsoft Office tools for correspondence and record keeping
Qualifications
- Prior experience working as a dental receptionist or front desk staff within a dental clinic or medical office environment
- Strong knowledge of dental terminology, medical coding (ICD-10/ICD-9/CPT), and health information management practices
- Proficiency in EMR/EHR systems including Dentrix, Eaglesoft, Meditech, Epic, Athenahealth, or similar platforms
- Experience with insurance verification, medical billing, claims processing, and understanding of HIPAA compliance standards
- Excellent customer service skills paired with professional phone etiquette and effective communication abilities
- Bilingual skills are highly desirable to serve diverse patient populations effectively
- Familiarity with medical administrative support tasks such as filing, documentation review, and appointment scheduling
- Computer literacy including typing (10 key), Microsoft Office Suite (Word, Excel), and proficiency in handling multi-line phone systems
Join us to be part of a dedicated team that values professionalism, efficiency, and compassionate patient care. We offer an engaging work environment where your skills in medical billing, insurance processing, and front desk management will shine. If you're passionate about delivering outstanding service while supporting seamless clinic operations through your expertise in insurance procedures and administrative tasks—apply today!
Pay: $25.00 - $35.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
