Ethos Physical Therapy - South Lyon, MI
Ethos Physical Therapy is looking for a reliable, organized, and personable Full-Time Front Desk Coordinator to join our South Lyon team. This position is responsible for patient check-in/out, scheduling, communication, payments, and day-to-day front desk operations.
Responsibilities
- Greet and check in/out patients and provide excellent customer service
- Schedule, confirm, and manage patient appointments
- Answer phones, emails, and patient questions
- Verify patient demographic and insurance information
- Collect copays and patient payments
- Assist with insurance authorizations, referrals, and paperwork
- Maintain accurate patient records and documentation
- Communicate scheduling changes and needs with therapists and staff
- Help maintain an organized and professional front desk and waiting area
- Assist with administrative tasks, data entry, scanning, and other office needs
- Follow HIPAA and patient privacy requirements
- Work as part of the clinic team to provide a positive patient experience
Qualifications
- Previous front desk, customer service, medical office, or healthcare experience preferred
- Strong communication and organizational skills
- Ability to multitask and work in a fast-paced environment
- Comfortable with computers, scheduling software, and email
- Professional, dependable, and detail-oriented
- Ability to work independently and as part of a team
- Physical therapy or healthcare experience is a plus, but not required
Position: Full-Time
Location: South Lyon, MI
Schedule: Based on clinic hours and business needs
Work Location: In person
