Join a highly respected automotive organization known for designing and supporting some of the most advanced vehicles on the road today. This is an exciting opportunity to contribute to vehicle safety initiatives, collaborate with technical experts across multiple disciplines, and play a key role in developing service solutions that improve the customer experience and support vehicle quality.
Job Title: Recall Service Remedy Specialist
Job Type: Contract / Temp to perm
Location: Auburn Hills, MI
Pay Range: $45.24/hr
We are seeking an experienced Recall Service Remedy Specialist to support critical vehicle safety and recall activities. In this role, you will analyze vehicle concerns, evaluate service and repair solutions, coordinate technical investigations, and work closely with engineering, service, and cross-functional teams to develop effective remedies. This position is ideal for automotive professionals who enjoy solving complex technical challenges, managing multiple projects simultaneously, and making a direct impact on vehicle quality and customer satisfaction.
- Review safety investigations to assess potential root causes, scope, complexity, and possible remedy solutions
- Conduct recall service analysis by reviewing repair procedures, engineering reports, repair concerns, CAD data, tools, parts catalogs, fastener catalogs, and chemical catalogs
- Order, inspect, and evaluate parts and components
- Locate, inspect, and assess vehicles supporting investigation activities
- Collaborate with engineering, service, and cross-functional teams to understand repair solutions, required parts, materials, and service operations
- Coordinate and lead multiple recall-related projects while maintaining quality and on-time delivery
- Coordinate laboratories, vehicles, tools, and parts required for remedy trials and service validation activities
- Participate in and support laboratory events, vehicle inspections, and remove/install evaluations
- Track project milestones, identify risks, provide status updates, and ensure completion of action items
- Support investigation tracking, project documentation, scheduling, and meeting coordination
- Assist with process development and continuous improvement efforts related to recall and remedy activities
- Serve as backup support for leadership activities when required
- Bachelor's Degree in Business, Automotive Technology, or another technical discipline
- 5–8 years of OEM automotive experience in service engineering, vehicle engineering, vehicle development, technical support, or a related technical field
- Strong understanding of automotive systems including suspension, brakes, electrical systems, powertrain systems, diagnosis, and repair processes
- Knowledge of dealership service operations and repair procedures
- Strong project management and organizational skills
- Ability to manage multiple projects simultaneously and prioritize effectively
- Excellent written, verbal, and interpersonal communication skills
- Strong analytical and problem-solving abilities
- Experience collaborating effectively across cross-functional teams
- Strong PC proficiency including Excel, Word, PowerPoint, Outlook, CAD, AI/Copilot, and related tools
- Ability to collect, analyze, and communicate technical information clearly
- Demonstrated ownership, accountability, initiative, and follow-through
- Preferred experience with Stellantis systems, products, processes, or service and engineering operations
- Preferred understanding of EBOM, SBOM, AMPS, Change Notices, and CAD systems
- Preferred knowledge of manufacturing, supply chain, and purchasing operations
- ASE certification(s) strongly preferred
- Opportunity to contribute directly to vehicle safety and customer satisfaction initiatives
- Work alongside experienced engineering, service, and technical experts
- Exposure to complex vehicle systems and recall investigation activities
- Expand your project management, technical analysis, and cross-functional leadership skills
- Collaborative and highly visible work environment
- Competitive compensation
- Opportunity to make a meaningful impact on major vehicle programs
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
If you have a passion for automotive engineering, vehicle service solutions, and problem-solving, we encourage you to apply today. Join a team committed to safety, quality, and continuous improvement while helping shape solutions that impact customers and vehicles across North America.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
