The primary responsibility of the Customer Service position is to provide superior customer service to all passengers and generating sales ensuring customer needs. Your role is to create a first-class experience for all of our passengers and build repeat customers through excellent service and promotions.
Responsibilities & Essential Duties include but are not limited to:
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Answer incoming telephone calls from the general public and provide information
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Generate sales and offer outstanding services
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Sell and issue boarding tickets to passengers
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Respond to customer inquiries with accurate, up-to-date information
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Strong customer service skills with the ability to resolve conflict
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Read, write, and communicate effectively in English and Spanish
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Flexibility to work nights, weekends and holidays
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Other tasks assigned by the Terminal Supervisor
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Baggage duties as needed
