Job Overview
Must Have Facebook and or Reddit work experience. Verifiable Facebook or Reddit work history experience as a moderator is needed. One year preferably.
We are seeking a dynamic and vigilant Website Moderator to oversee online community interactions, ensure adherence to platform guidelines, and maintain a safe, respectful digital environment. This role involves monitoring user-generated content, managing reports of inappropriate behavior, and facilitating positive engagement across our website. The ideal candidate will possess strong communication skills, technical proficiency in surveillance and security systems, and a keen eye for detail. This paid position offers an exciting opportunity to contribute to a secure and welcoming online space while developing valuable skills in moderation, conflict management, and digital security.
Responsibilities
- Monitor live website activity using surveillance tools and content management systems to identify inappropriate or harmful content.
- Review user reports and escalate issues promptly, ensuring swift resolution in line with community standards.
- Enforce platform policies by removing or flagging content that violates guidelines and issuing warnings or bans when necessary.
- Maintain detailed records of moderation actions, incident reports, and user interactions through clear report writing.
- Communicate effectively with users via internal messaging systems or support channels to clarify rules or resolve conflicts.
- Collaborate with internal teams such as customer service and technical support to address ongoing issues or system concerns.
- Stay updated on evolving community standards, legal regulations, and best practices related to online moderation and security.
Skills
- Strong understanding of law enforcement principles, security system monitoring, CCTV operation (AV), and surveillance techniques.
- Experience with dispatching, CCTV surveillance, casino surveillance, or security system operation preferred.
- Excellent communication skills—both written and verbal—to handle conflict management and internal communication effectively.
- Technical proficiency in surveillance monitoring tools, CCTV systems, typing speed for report writing, and familiarity with call center operations.
- Basic math skills for data analysis and incident documentation; ability to interpret security footage accurately.
- Customer service experience combined with phone communication skills to engage professionally with users.
- Demonstrated ability to manage conflicts calmly while enforcing community standards consistently.
This role is vital in creating a safe digital environment where users can interact confidently. If you are energetic, detail-oriented, and passionate about maintaining integrity online, we encourage you to apply!
Pay: $45.00 - $60.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Free parking
- Health insurance
- Relocation assistance
Work Location: Remote
