About us
Our mission is to provide access to affordable, quality medical, dental, and other health care services to all residents of Southern California communities, especially the vulnerable population.
Position: Front Office Assistant/Receptionist - Hiring for Women's Health Clinic (Family Medicine, OBGyn, and Pediatrics)
Summary: Full-time front office assistant to assist in verifying insurance eligibility, scheduling appointments, answering phone calls, and more. Bilingual English/Spanish strongly preferred. At least 2 years of medical front office experience required.
Key Position Responsibilities:
- Greet and assist patients and visitors in a professional and welcoming manner, both in person and over the phone
- Schedule, confirm, and manage patient appointments efficiently
- Verify patient insurance eligibility and benefits prior to visits
- Conduct appointment reminder calls and follow-ups to reduce no-shows
- Register and check in patients accurately and in a timely manner
- Prepare and organize required documentation for patient visits
- Communicate patient arrival status, delays, or issues to providers and clinical staff
- Manage late arrivals and rescheduling in accordance with office policies
- Maintain accurate patient records while ensuring confidentiality and compliance
Skills and Qualifications:
- Minimum 1 year of medical front office or receptionist experience (required)
- Bilingual in English and Spanish (required)
- Strong knowledge of insurance verification processes and medical office workflows
- Proficient in Microsoft Office and comfortable learning new systems (EHR experience preferred; EPIC experience a plus)
- Excellent communication, customer service, and telephone skills
- Strong organizational skills with the ability to multitask in a fast-paced environment
- Ability to work independently, prioritize tasks, and follow through with minimal supervision
- Professional demeanor with strong attention to detail
- Reliable, punctual, and committed to maintaining consistent attendance
- Ability to remain calm, use sound judgment, and problem-solve in high-pressure situations
Job Type: Full-time
Pay: $22.00 - $23.00 per hour
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Financial planning services
- Flexible spending account
- Free flu shots
- Free health screenings
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid sick time
- Paid time off
- Paid training
- Parental leave
- Retirement plan
- Uniform allowance
- Vision insurance
Application Question(s):
- Do you have EPIC EHR experience?
Experience:
- Insurance verification: 1 year (Preferred)
- Medical receptionist: 2 years (Preferred)
Language:
Work Location: In person
