Location: Remote - Orlando, FL
Compensation: $110,228 - $140,000 depending on experience and qualifications
Employment Type: Full-Time
Travel Requirement: Less than 15%
What you can expect as the Customer Value Operations Lead at Fortress...
The Customer Value Operations Lead is a high-impact, strategic role responsible for operationalizing the Office of IDCV — Identify, Deliver, Communicate Value — across Fortress's most critical strategic accounts. This individual will build and run the operating cadence that converts delivery activity into customer-visible value, executive narratives, and repeatable QBR motions that directly support gross revenue retention and ARR expansion. The role partners closely with Customer Success, Operations, Process Automation, Sales, and executive leadership to make customer value more visible, measurable, and actionable. It is an ideal opportunity for a high-agency operator who thrives on solving ambiguous problems, creating executive-ready materials, and leveraging AI and automation to scale better workflows. The person in this role will have direct impact on strategic account health, executive customer confidence, and the long-term success of Fortress's customer value strategy.
Responsibilities IncludeEmployee Benefits:
- Remote and Hybrid working environment
- Competitive pay structure
- Medical, dental, vision plans with employees covered up to 90% with highly progressive options for dependents and families
- Company paid life, short- and long-term disability insurance
- Employee Assistance Program
- 401(k) match
- Flexible Paid Time Off
- Parental Leave
Employment Perks:
- We provide each employee with professional growth opportunities through succession planning, up-skilling, and certifications
- Tuition and certification reimbursement
- Employee Referral Programs
- Company Sponsored Events
Fortress is proud to be an Equal Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. Fortress Information Security takes part in the E-Verify process for all new hires.
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will have to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
