Join Our Team as a Scheduling Coordinator at Home Instead!
Are you a dynamic professional who thrives in a fast-paced environment and excels in customer service? Do you have a passion for creating meaningful relationships and enhancing the lives of others? If so, we invite you to be part of our growing Okemos office!
About Us: At Be Do Have Inc., an independently owned and operated franchise of Home Instead, we are dedicated to providing exceptional care and support to our clients and their families. We believe that extraordinary relationships lead to extraordinary care.
Position Summary: As our Scheduling Coordinator, you will play a crucial role in scheduling services for clients and Care Professionals. Your primary focus will be on creating high-quality matches and fostering strong relationships, ensuring that we consistently deliver the highest quality service.
Key Responsibilities:
- Embrace and reflect the values of Be Do Have Inc. in everything you do.
- Answer incoming calls with a warm, professional demeanor while providing knowledgeable assistance.
- Create and maintain client and Care Professionals schedules that prioritize exceptional relationships and quality service.
- Monitor and document all activities involving clients and Care Professionals using our software system.
- Proactively follow up on client and Care Professionals inquiries and issues, ensuring swift resolution and satisfaction.
- Accurately enter and maintain records for clients and Care Professionals in our system.
- Enhance client loyalty using a consultative approach to better address their needs.
- Develop and implement contingency plans to ensure uninterrupted service delivery.
- Identify opportunities to increase service hours and enhance the quality of care provided.
- Field new client inquiries competently and prepare for Care Consultations in collaboration with the team.
- Maintain regular attendance at the office to fulfill your responsibilities.
- Foster open and effective communication with the franchise owner, colleagues, Care Professionals, and clients.
- Adhere to company policies, procedures, and ethical codes, ensuring they are communicated and upheld among the team.
Qualifications:
- Bachelor’s Degree or equivalent experience preferred.
- 3 years of related business experience, or a combination of education and experience.
- A valid driver’s license is required.
What We Offer:
- Employee Assistance Program
- Employee Discounts
- Health Insurance
- Paid Time Off
- Referral Program
- Bonus Pay
Schedule:
Work Location:
- In-person at our Okemos office
If you are ready to make a positive impact and work in an environment that values both hard work and fun while supporting our clients, we would love to hear from you! Apply today to be part of our dedicated team at Home Instead.
Job Type: Full-time
Pay: $21.50 - $24.50 per hour
Benefits:
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Referral program
Education:
License/Certification:
- Driver's License (Preferred)
Work Location: In person
