Mike Anderson's Server

Job Details

Description:

REPORTS TO: SERVICE MANAGER

OUR VISION: To share the greatest experiences with both our team and our guests.

Our Professional Server job functions include:

Maintaining Professional Appearance & Practice Punctuality

Prepares for Great Experience

Prepare dining room by clothing tables and setting condiments and utensils.
Servers keep table condiments stocked and arrange table attractively and according to dining room standards.
Maintains dining ambiance with an enthusiastic attitude.
Protects establishment and guests by adhering to sanitation, safety, and alcohol beverage control policies.

Greeting Guests with Warm Welcome

Approach guests with warm, welcoming greet. After all, we are in the land of Southern Hospitality!
Follow each Great Experience Step (our steps of service)
Answer phones and provide welcoming phone greeting and following phone procedures including taking reservations and guest ordering procedures.
Give reservation and menu information over the phone to Guests and give accurate estimate of pickup time.

Serves Guests and Anticipates Needs

Serve guests with a gracious attitude and genuine smile.
Serve food and beverages in a prompt, positive and friendly manner.
Provides information to help food and beverage selections.
Respond to additional guests requirements by inquiring of needs; observing dining process
Communicates to the service team any requests or needs of the guest.

Describe, Sell, and Present Food and Bar Items

Learn each menu and bar item to be able to sell to guests.
Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen team is running out of any items, etc.
Help guests select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the feature specialties; identifying appropriate wines; answering food preparation questions.
Presents ordered choices in a prompt and efficient manner.

Taking Orders

Transmit orders to bar and kitchen by recording guest choices; identifying guests special dietary needs and special requests
Keep kitchen team informed by noting timing of meal progression

Serving Food & Bar Items

Serve orders promptly by picking up and delivering guests choices from bar and kitchen; deliver accompaniments and condiments from service bars

Clearing and Cleaning Tables

Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to spills or other special needs
Removes dishes, silverware, glassware and all other items not being used, when guests are finished with entrée course.
Returns dirty dishware, glassware, utensils and linen to the dishwashing area; sorts items according to the decoy system, placing them in prescribed area for proper disposition.
Clears all table items after Guest is finished and has left table.
Resets vacated tables

Serves Other Servers & Bartenders

Sets-up and restocks service stations before, during and after service; restocks glassware, ice and other items needed for the bar.
Assists service staff in spot cleaning in dining room, as needed.
Supports other Front-of-House positions as needed, providing a seamless Guest experience to all Guests.

Maintaining a Neat, Clean, and Organized Service Area

Must keep yourself and the service and bar area clean and organized, maintaining all sanitation standards.
Performs all opening, running, and closing duties / side work.

Collecting Payment & Sweet Farewell

Concludes dining experience by acknowledging choice of restaurant and inviting guests to return.
Obtains revenues by totaling charges, accepting payments, and returning change or credit card and signature slip to guests.

AMAZING BENEFITS INCLUDE:

A great wage along with great tips.
An opportunity to work and grow with a great team of leaders who are dedicated to helping you become the best version of yourself.
Flexible hours because we know life can be a juggling act.
A Great Place to Work - Amazing guests to serve and great team to work with!
Job Advancement - the opportunity for advancement is great... Bartender, Service Manager, Kitchen Manager, General Manager
Health insurance options
Paid vacation
Closed on all major holidays. - We close for your to enjoy holidays with family and friends (New Year’s Day, Easter, July 4th, Thanksgiving, Christmas)
Company matched 401k up to 4%
Annual flu shot
Discounts on food
Discounted hotel rooms

Requirements:

Team Member Requirements:

Minimum Age: 18+
Must be able to work a minimum of 20 hours per week
Must have reliable transportation to work and be punctual
Wear complete and proper uniform for each work shift, including a great big smile :)
Excellent customer service skills and a strong work ethic
Understanding of proper food handling and sanitation procedures
While performing the duties of this job, the employee must be able to stand, walk, talk, and hear for extended periods of time, at least 8 hours, and traverse all parts of the restaurant quickly
Ability to read, speak, and understand communication in English
Must be able to lift, handle and carry (e.g. trays, small wares and equipment) at a minimum of 60 pounds on a frequent basis
Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis
Must be able to communicate effectively and listen attentively