Description:
Janus of Santa Cruz is seeking a mission-driven Patient Experience Representative to support patient access and front-end financial processes. This is a key role shaping the patient experience—from first contact through admission—by ensuring accurate, timely, and compassionate service.
If you’re detail-oriented, patient-focused, and experienced in revenue cycle operations, we’d love to connect with you.
The hours for this role are Tuesday - Saturday 5:30am - 2:00pm.
Under the supervision of the Patient Experience Supervisor, this position serves as a primary point of contact for patients and plays a critical role in intake, eligibility verification, authorization support, and point-of-service financial processes.
You will help ensure a seamless, respectful, and efficient intake experience for every patient we serve.
Patient Access & Intake
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Serve as the first point of contact (phone, in-person, digital)
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Complete intake, screening, and referral workflows
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Schedule appointments and coordinate admissions
Eligibility & Financial Clearance
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Verify insurance eligibility and benefits prior to service
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Support authorization processes
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Communicate financial expectations (copays, deposits, self-pay rates)
Point-of-Service Collections
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Collect payments in accordance with policy
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Provide basic financial guidance to patients
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Maintain accurate transaction documentation
Documentation & Compliance
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Maintain accurate records in the EHR
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Ensure compliance with privacy and documentation standards
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Support audit readiness with consistent data entry
Patient Experience
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Deliver compassionate, respectful, and professional service
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Address questions and escalate complex concerns
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Ensure a smooth and supportive intake journey
Requirements:
What You Bring
Required:
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High School Diploma or GED
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Basic insurance knowledge is required. Experience with insurance authorizations, approvals, denials, and appeals is preferred and highly valued
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Knowledge of insurance billing, denials, appeals, and payment posting
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Experience with EHR and billing systems
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Proficiency in Microsoft Office (Excel, Word, Outlook)
Preferred Qualities:
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Strong organizational and communication skills
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Ability to manage multiple priorities in a fast-paced environment
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Commitment to providing excellent patient service
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Ability to work with complex systems and detailed data
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Strong attention to accuracy, deadlines, and compliance
At Janus, we are committed to transforming lives and strengthening our community through compassionate, high-quality behavioral health services. When you join our team, you become part of a mission-driven organization that values:
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Compassion and respect
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Equity and inclusion
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Professional growth and collaboration
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Making a measurable difference in people’s lives
Apply today and help create a welcoming, supportive experience for every patient we serve.
