Scope Overview: National Maintenance Contractors is seeking a high-energy Customer Relationship Specialist to anchor our Spokane area operations. This is a role focused on retention and growth. You will serve as the primary bridge between our operations team and a portfolio of 30–50 key accounts. Your mission is to deliver exceptional customer service, preserving retention of clients, while aggressively identifying opportunities to upsell additional services.
Key Responsibilities:
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Relationship & Retention Management:
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Oversee a portfolio of 30–50 existing clients with a primary focus on quality control and relationship consistency.
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Conduct regular site walkthroughs and formal inspections to ensure operational excellence.
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Act as the relationship manager to mitigate contract losses.
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Revenue Growth & Sales:
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Identify and sell one-time specialized services and recurring upsells.
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Drive efforts to meet an annual growth goal (both Recurring Monthly Revenue (RMR) and Specialized Services) of $1M.
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Draft proposals and negotiate contract expansions within your assigned book of business.
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Market Development:
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Actively represent the company in local trade associations (e.g., BOMA, IFMA) to build industry influence.
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Network with property managers and facility directors to create a robust pipeline of future opportunities.
Qualifications:
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Proven experience in Janitorial, Facility Services, or Property Management.
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Strong background in Customer Service (CRM) and consultative sales.
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Deep familiarity with the Spokane area commercial real estate market.
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Ability to balance operational problem-solving with aggressive sales targets.
Compensation benefits
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Commission Structure:
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Earn commissions on all one-time specialized services and additional RMR growth.
