The Complex Manager is responsible for the overall operation, maintenance, safety, and administration of the ice arena. This position oversees daily operations, staff supervision, facility maintenance, customer service, maintains ice quality, and ensures a safe and enjoyable environment for skaters, hockey organizations, figure skating clubs, and the general public.
Essential Duties and Responsibilities:
- Manage the day-to-day operations of the ice and turf arenas.
- Ensure the facility is clean, safe, and properly maintained and welcoming for all visitors.
- Monitor ice quality and coordinate resurfacing schedules.
- Open and close the facility as required.
Staff Management
- Recruit, hire, train, supervise, and evaluate rink employees.
- Develop employee work schedules.
- Ensure staff follows safety procedures and customer service standards.
Ice & Facility Maintenance
- Knowledge of ice making equipment and refrigeration systems
- Coordinate preventive maintenance and repairs.
- Monitor facility systems to ensure efficient operation.
- Maintain inventory of maintenance supplies and equipment.
- Coordinate with contractors for specialized repairs when necessary.
- Ensure cleanliness of ice and turf arenas.
Customer Service
- Address customer questions, concerns, and complaints professionally.
- Maintain positive relationships with user groups, leagues, schools, and community organizations.
- Promote a welcoming atmosphere for all patrons.
Qualifications
- High school diploma or GED required.
- Associate's or Bachelor's degree in Recreation Management, Business Administration, Sports Management, Facility Management, or related field not required, but preferred.
- Supervisory experience preferred.
Knowledge, Skills, and Abilities
- Strong leadership skills.
- Excellent communication and customer service abilities.
- Knowledge of ice-making and refrigeration systems.
- Ability to troubleshoot facility equipment.
- Strong organizational and time management skills.
- Ability to multitask in a fast-paced environment.
Physical Requirements
- Frequently walk, stand, bend, lift, and climb stairs.
- Lift up to 50 pounds.
- Work in cold temperatures for extended periods.
- Respond to emergencies outside normal business hours when necessary.
Working Conditions
- Evenings, weekends, holidays, and irregular hours are frequently required.
- Seasonal work from September to June
Pay: $20.00 - $22.00 per hour
Work Location: In person
