Terrain Cafe was originally inspired by the idea of merging house and garden to create an immersive natural environment where customers can come to unwind, explore, and celebrate.
The Assistant General Manager (AGM) leads the team that defines Terrain Cafe’s premier, brand-aligned guest experience. Operating in a "Chief of Staff" capacity, the AGM champions the recruitment, onboarding, training, and continuous development of the Front of House hourly team. By mentoring staff to reach peak performance and masterfully directing floor operations, they ensure every shift reflects our signature standards of hospitality.
About You
- An ultimate people-person, who elevates the guest experience through genuine engagement and intuitive service.
- Driven to mentor a high-performing team while consistently meeting rigorous financial and experiential benchmarks.
- Detail oriented and Intensely organized, with a passion for the nuances that turn a good shift into a great experience
- Highly motivated and inspired by our unique environment, bringing a sense of ownership to every shift.
- Strong communicator with exceptional emotional intelligence and active listening skills that foster a positive, collaborative culture.
- Unwavering integrity, leading by example, at all times, without exception.
Commitment Expectations
- 45-55 hours per week
- Available nights, weekends, and holidays as identified by brand leadership, to include promotional days, brand events, emergency, and PTO coverage
- Ability to work nights, weekends and holidays both planned and unplanned within reason, as needed
Qualifications
- 5 years restaurant management experience
- 1-2 years relevant HR, staff scheduling, or administrative experience preferred
- Experience with restaurant technical applications, including POS & OpenTable
- Experience contributing opening new restaurant location preferred
- Ability to work in a standing position for long periods of time (up to 10 hours)
- Ability to reach, bend and stoop
Benefits
As an URBN employee, your health and well-being are among our highest priorities. We offer the following comprehensive benefits package for full time employees, to include:
- Affordable medical, vision and dental coverage.
- Employer-matched 401(k) plan
- All employees receive a merchandise discount at all URBN brands (Urban Outfitters, Free People, Anthropologie, Terrain and Menus & Venues)
- Qualified transportation credit
- Generous employee referral program and much more!
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
