$77,340.58 - $89,123.94
Starting salary based on qualifications and experience.
Performs responsible professional and technical work planning, managing, directing, coordinating and supervising the timely and appropriate delivery of Social Work Services. This position is assigned to Unit whose duties include the provision of after-hours/on-call coverage for Children. This unit has the statutory responsibility to screen reports and to intervene in situations meeting the legal definition of child abuse, neglect and/or dependency.
Distinguishing Features of the Class
An employee in this class is responsible for providing management and supervision in the delivery of Child Welfare Services (Child Protective Services Investigations, In Home Services and On-Call/After Hours and/or Intake) and may also support other areas after hours such as Permanency Planning.
This supervisor leads a team of SWIAT workers whose primary function is the provision of Child Protective Services on-call duties primarily outside of regular business hours, if/or when the agency closes unexpectedly, weekends, and holidays. This position would have further altered hours when/if the county operates emergency shelters as this is a mandatory duty of DSS and all staff must participate, as assigned.
Other duties would be performed as assigned by the Director, Deputy Director Program Administrator and/or Program Manager.
Illustrative Examples of Work
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This position will have a non-traditional work schedule and may require court attendance and mandatory meeting attendance.
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Supervises a team of social workers who receive reports of alleged abuse, neglect, and/or dependency from various resources, determines if reported information meets the criteria for intervention, and ensures accepted reports are assigned a response time according to Chapter 7B of the North Carolina General Statues and related rules and policy provided by the NCDHHS/DSS.
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Collaborates with assigned after-hours social worker to ensure protective measures are in place when danger indicators have been identified, up to removing children from the custody of their parent/caretaker, by filing a petition for custody through the court system when alternative measures have been exhausted.
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Organizes and directs social work activities within state and federal guidelines, standards, and regulations through case consultation for particularly difficult cases.
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Establishes, implements and maintains structure for delivery of mandated services in consultation with SW Program Administrator.
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Plan, design, and monitor the unit work plan to ensure needs are met and service delivery is effective and efficient.
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Design, implement, assign, and monitor workflow to assure equitable workload in accordance with knowledge and expertise of social work staff and to ensure workload is always covered and during staff vacancies.
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Interacts with agency units and other agencies in the community to develop awareness of child abuse and neglect to develop support systems for clients.
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Oversee the daily activities and work performance of staff.
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Recommends budget items to the SW Program Administrator; recommends and monitors spending of agency funds; ensures proper coding of services provided; approves and monitors overtime.
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Recommends approval of emergency assistance and food vouchers for open cases in CPS.
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Reports allegations of fraud to the program integrity worker.
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Reviews staff performance; reads and monitors case records for compliance with procedural and policy guidelines.
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Provides on-going training and support for staff through individual monthly conferences and unit meetings.
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Conducts annual performance appraisals and submits to the SW Program Administrator for review.
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Recommends promotions, merit increases and salary adjustments to the SW Program Administrator.
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Provides counsel to staff regarding unacceptable levels of job performance.
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Recommends disciplinary action when needed to the SW Program Administrator, and in consultation, develops corrective action plans.
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Adheres to federal, state, county and department’s policies, rules and regulations.
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Performs other duties as assigned.
Recruitment and Selection Guidelines
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Thorough knowledge of methods and principles of social work administration and supervision.
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Ability to assess and evaluate human problems and needs.
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Considerable knowledge of laws, regulations and policies governing child welfare services.
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Considerable knowledge of community resources and agencies.
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Considerable knowledge of social work principles and methods and their application to specific casework and community problems.
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Ability to supervise and train social work staff in developing and using their skills.
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Must be able to physically perform the basic life operational support functions of balancing, standing, walking, lifting, fingering, grasping, feeling, talking, hearing and repetitive motions.
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Worker performs light work exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
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Worker is required to have close visual acuity to prepare and analyze data and figures, work on a computer terminal and perform extensive reading.
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The worker is subject to both environmental conditions: Activities occur inside and outside.
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Worker is subject to extreme cold: Temperatures below 32 degrees for periods of more than one hour.
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Worker is subjected to hazards, including a variety of physical conditions.
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The worker is in contact with potentially infectious bodily fluids during the performance of his/her duties.
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Consequence of error could result in death or serious bodily injury.
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Master’s degree in social work from an appropriately accredited institution and two years of directly related experience; or a bachelor’s degree in social work from an appropriately accredited institution and three years of directly related experience; or a master’s degree in a human services field from an appropriately accredited institution and three years of directly related experience; or a bachelor’s degree in a human services field from an appropriately accredited institution and four years of directly related experience; or a bachelor’s degree from an appropriately accredited institution and five years of directly related experience; or an equivalent combination of education and experience. A combination of education and considerable experience as a Social Worker in Child Protective Services preferred.
Licenses and Certifications
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Valid North Carolina Driver License.
