Overview:
At Chick-fil-A, we are seeking a proactive and dedicated Shift Supervisor to oversee daily restaurant operations, manage team performance, and ensure exceptional customer service. As a Shift Supervisor, you'll be a key player in maintaining our high standards, resolving customer concerns, and leading the team to success.
Responsibilities:
Cash Management: Handle daily cash responsibilities, including balancing registers and processing transactions.-
Inventory Oversight: Monitor and manage daily inventory needs, ensuring adequate stock levels and ordering supplies as required.
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Customer Service: Engage with customers to address and resolve complaints, ensuring a positive dining experience.
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Goal Management: Own and manage daily, weekly, and monthly goals to drive restaurant performance and meet targets.
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Shift Organization: Oversee day-to-day business activities, including shift organization and addressing restaurant needs.
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Team Management: Supervise team member performance, handle staffing needs, and address behavioral and performance issues.
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Catering Orders: Execute catering orders and manage unique customer needs to ensure timely and accurate service.
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Team Support: Foster a positive work environment and support team members in their roles.
Qualifications & Requirements:
Experience: Ability to work efficiently in a fast-paced environment with previous management or supervisory experience preferred.-
People Skills: Strong interpersonal skills with a commitment to serving and supporting team members.
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Customer Service: Strong dedication to superior customer service and problem resolution.
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Performance Management: Ability to manage team member behavioral and performance issues effectively.
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Technical Skills: Knowledge of computer and internet-based software and hardware is preferred.
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Team Environment: Ability to work collaboratively in a team setting with shared ownership and responsibility.
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Certification: State of Washington Food Handlers card (or equivalent certification can be obtained after hiring).
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Attitude: Positive, proactive, and committed to upholding Chick-fil-As standards of excellence.
Benefits:
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Opportunities for career growth and development.
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Paid time off with tenure.
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Healthcare access and subsidies (for eligible roles).
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Sundays off, with occasional team meetings.
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Direct communication with the Operator.
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Competitive pay.
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And more!
Brand: Chick-fil-A
Address: 2812 Gracy Center Way Coraopolis, PA - 15108
Property Description: Chick-fil-A Moon Township
Property Number: 05291
