Job Overview
We are seeking a dynamic and enthusiastic Customer Service Associate to join our team! In this pivotal role, you will be the frontline ambassador for our organization, delivering exceptional support and solutions to our valued clients. Your energetic approach and proactive attitude will help foster positive relationships, resolve issues efficiently, and enhance overall customer satisfaction. This paid position offers an exciting opportunity to develop your communication skills, expand your technical proficiency, and make a meaningful impact every day.
Duties
- Respond promptly and professionally to shipper and/or customer inquiries via phone and email ensuring a positive experience.
- Provide accurate information about services while maintaining a friendly and helpful demeanor.
- Assist customers and other offices with pick ups and/or deliveries, data entry, and account management tasks using internal systems.
- Transferring inbound calls to the correct departments.
- Resolve customer issues by analyzing problems, offering solutions, and escalating complex cases when necessary.
- Maintain detailed records of interactions, transactions, and customer feedback to support continuous improvement.
- This position will be cross trained with multiple accounts.
Skills
- Excellent English language skills with clear writing and verbal communication abilities.
- Previous experience in customer support or call center environments is a plus.
- Demonstrated phone etiquette and professional phone communication skills.
- Technical proficiency with computer systems, CRM software, and data management tools.
- Exceptional organizational skills to manage multiple tasks efficiently in a fast-paced setting.
- Customer service problem-solving capabilities combined with analytical thinking for effective issue resolution.
- Must be self-directed and be able to work as a team.
Join us as a Customer Service Associate and become a vital part of a vibrant team dedicated to delivering outstanding client experiences! Your energy, skills, and commitment will help us build lasting relationships while advancing your career in customer support excellence.
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Must be able to pass a background check and drug screening.
Experience:
- customer service: 2 years (Preferred)
Ability to Commute:
- Memphis, TN 38118 (Preferred)
Work Location: In person
