Interviews, accepts, and provides comprehensive, structured, complex, case management services for an assigned caseload of clients participating in an established life management program: domestic violence outreach, Pathway of Hope and Prevention services; understands the uniqueness of the client’s history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluated client’s progress by conducting mentoring and counseling sessions with client; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment. Ensures constant compliance with funding requirements. Researches and obtains funding for the Pathway of Hope program.
Interviews applicants to determine eligibility for program enrollment based on established guidelines and requirements; conduct needs assessment, obtain pertinent information; refers applicants to other agencies if not appropriate for program;
Establishes unique comprehensive program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program;
Outsources clients to additional counseling resources if needed. Maintains awareness of progress with external case management professionals, working as s team to meet the holistic needs of the individual;
Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that provide assistance in enhancing clients’ psychosocial well-being;
Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up-to-date records documenting the same; enforces disciplinary actions for infractions of guidelines;
Facilitates individual and group discussion to ensure clients’ attitudes and motivations are progressing; redirects negativity, promotes self-awareness and provides appropriate encouragement;
Plans, coordinates, and/or facilitates life management, classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed;
Maintains awareness of the program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and makes adjustments to case management processes as necessary;
Analyzes statistical information and case outcomes to ensure that recidivism is not occurring on a regular basis; recommends and implements changes to program guidelines to reduce repetitive requests for service.
Assist clients in locating/securing affordable housing; works closely with client to transition in the new housing; conducts home visitations when appropriate; ensures that client’s living quarters are properly furnished and maintained; contacts appropriate person to facilitate needed repairs;
Refers clients to appropriate Corps programs or other agencies based on clients’ needs and in accordance with their program plan.
Completes and articulates discharge plans to clients exiting the program.
Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS);
Attends community meetings with representatives of other agencies in order to educate them about the program, make client referrals and maintain awareness of client’s progress.
Prepares and maintains statistical records on all services provided; complies and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
Prepares case presentations for the supervisor; prepares and presents cases directly to any Coalitions, funding bodies or Case Conferences as directed.
Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5 -10% of work time;
Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
