Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
U niphore is building the world's best-in-class Business AI platform to enable business users to leverage the advances of artificial intelligence to solve problems in their specific business processes. Uniphore provides a composable, sovereign, and secure solution to business users, and drives AI adoption in organizations with innovative solutions to building, serving, and optimizing these AI solutions .
You will be working at the core of a category-defining product — building the agent learning platform and SLM AI flywheel that powers our Business AI cloud. This is the system that closes the loop: AI agents operate in production, capture real-world signal , and continuously improve through automated fine-tuning and evaluation. If you are ready to own the full ML stack behind agentic AI at enterprise scale — from orchestration architecture through model optimization, evaluation infrastructure, and production delivery — come join us.
Agentic AI Architecture & Orchestration
Design and implement production-grade agentic systems capable of multi-step reasoning, planning, tool use, and decision-making under real operational constraints (latency, cost, safety).
Own the orchestration layer of the agent learning platform: agent memory, inter-agent communication, failure recovery, and reliability patterns at enterprise scale.
Agent Learning & SLM Optimization
Fine-tune and adapt small and medium-sized foundation models using techniques such as PEFT, SFT, distillation, and reinforcement learning (RLHF, DPO).
Evaluation & Experimentation
Define and build evaluation strategy for agentic systems: task success metrics, trajectory evaluation, hallucination analysis, and regression detection across the learning flywheel.
Lead systematic experimentation across prompts, agent configurations, model variants, and tool integrations.
End-to-End Delivery & Production Ownership
Own bounded, end-to-end ML workflows from problem framing through deployment, monitoring, and lifecycle management.
Identify systemic gaps across the ML stack (accuracy, latency, cost, reliability) and lead the work to close them.
Experience: 8+ years designing, building, and operating production ML systems, with hands-on experience with frontier and open-source models
Deep experience with LLM or SLM fine-tuning: SFT, RLHF/DPO, data curation, and rigorous evaluation design
Hiring Range :
$232,900 - $320,250 - for Primary Location of USA - CA - Palo Alto
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
USA - CA - Palo Alto
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
