CNR Technologies is seeking an experienced Senior Systems Engineer to join our growing team in a fully remote role. This position is ideal for someone who thrives in a fast-paced MSP environment, enjoys solving a wide range of technical challenges, and takes pride in delivering exceptional client support. You’ll serve as a senior technical resource, lead projects, assist and mentor team members, and act as both a technical escalation point and hands-on engineer across a variety of environments and industries.
As a small MSP, no two days are the same. Our engineers support clients across multiple industries including healthcare, legal, construction, manufacturing, professional services, and more. One moment may involve troubleshooting a simple workstation issue, while the next could involve server infrastructure, networking, cloud environments, cybersecurity, or vendor coordination. We’re looking for someone who is highly adaptable, organized, and comfortable multitasking in a constantly changing environment.
We value engineers who combine deep technical expertise with strong communication, accountability, leadership, and a proactive mindset. Every interaction, from resolving everyday support requests to leading complex projects, directly contributes to our clients’ success and trust in our team.
Responsibilities
Troubleshoot and resolve a wide range of technical issues, from basic end-user support requests to advanced infrastructure and cloud-related problems.
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Lead IT projects from planning through completion, including implementation, documentation, coordination, and communication with both clients and internal staff.
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Serve as a senior technical resource and escalation point for complex issues while also assisting with day-to-day support tasks and ticket overflow as needed.
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Provide remote guidance and technical leadership to engineers performing on-site work, assisting with troubleshooting, escalations, and project execution in real time.
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Support and mentor junior and mid-level engineers by helping them work through technical issues, improve troubleshooting processes, and build confidence in the field.
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Coordinate remote troubleshooting efforts during critical incidents and high-priority support situations.
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Work across a wide variety of client environments and industries, adapting quickly to different infrastructures, workflows, compliance requirements, and business needs.
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Collaborate with vendors and third-party providers to troubleshoot issues and implement solutions.
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Maintain professional, responsive communication with clients regarding ticket updates, project timelines, and issue resolution.
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Ensure strong internal communication by documenting work thoroughly, updating ticket details accurately, and sharing critical information with the team.
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Build and maintain strong client relationships through reliable, knowledgeable, and proactive support.
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Learn, implement, and support emerging technologies and evolving client environments.
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Assist with ticket queue management to support team workflow and operational efficiency.
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Effectively multitask and prioritize competing issues, projects, and client needs in a fast-paced MSP environment.
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Adapt to the needs of a growing small business by handling a wide range of responsibilities and technical challenges.
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Qualifications
6+ years of hands-on IT experience in a professional support or MSP environment.
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Strong ability to troubleshoot and resolve Tier 1 through Tier 3 technical issues across diverse client infrastructures.
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Advanced experience with Windows Server (2016 and newer), including:
Active Directory
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DHCP
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DNS
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Remote Desktop Services (RDS)
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Group Policy
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Certificate Services
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Experience managing and supporting firewalls such as Fortinet, Unifi, Sophos, SonicWall, or pfSense.
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Experience with Microsoft 365 administration, including Exchange Online, Entra ID/Azure AD, and SharePoint.
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Experience supporting cloud environments such as AWS and/or Azure.
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Proven ability to independently manage projects, priorities, and deadlines in a remote work environment.
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Proven ability to remotely support and guide engineers through on-site troubleshooting, escalations, and infrastructure projects.
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Strong leadership and communication skills, with the ability to effectively direct technical staff during live troubleshooting scenarios.
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Strong multitasking and organizational skills, with the ability to manage multiple tickets, projects, and client environments simultaneously.
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Ability to remain calm, organized, and solution-focused during high-pressure technical situations.
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Comfortable working in a fast-paced MSP environment where priorities can shift quickly throughout the day.
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Strong follow-through and the ability to work with minimal supervision.
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Experience mentoring or assisting junior technical staff preferred.
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Preferred certifications include CompTIA, Microsoft, Cisco, or AWS certifications.
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Availability to participate in after-hours support or project work as needed (additional compensation applies).
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Why Join CNR Technologies?
At CNR Technologies, we pride ourselves on being an agile, relationship-focused MSP where your contributions genuinely matter. This isn’t a corporate environment where engineers are siloed into repetitive tasks, you’ll have the opportunity to work with a wide variety of technologies, contribute to meaningful projects, and help shape the future of the company as we continue to grow.
What We Offer
Competitive salary based on experience
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Performance-based raises and bonus opportunities
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Unlimited paid time off
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Medical reimbursement benefits
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Education and certification reimbursement opportunities
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Exposure to a broad range of technologies, industries, and client environments
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A collaborative, tight-knit team culture with direct access to leadership
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Fully remote work environment with strong team collaboration and support
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This is a remote position.
