Salary: $180k - 190k per year + Bonus + PTO + 401K + Benef
Reference: DF999956690
Site Director (Luxury Spa & Hospitality Concept)
Location: Los Angeles, CA
Salary: $180,000 – $190,000 + Bonus + PTO + 401K + Benefits
I am hiring on behalf of a luxury wellness and hospitality organization for an exceptional Site Director opportunity based in Los Angeles, CA.
This executive-level leadership role is responsible for overseeing the overall operation, guest experience, and commercial performance of a premier luxury wellness destination. The Site Director will lead all aspects of operations, including guest services, wellness experiences, team leadership, financial performance, and operational excellence.
The ideal candidate will be a proven luxury hospitality leader with experience managing high-touch guest environments, such as luxury hotels, resorts, private clubs, spas, or lifestyle hospitality concepts.
Key Responsibilities
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Oversee all daily operations, ensuring exceptional luxury guest experiences and operational standards.
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Lead, coach, and develop a multidisciplinary team across guest services, wellness operations, and support functions.
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Drive revenue growth through strategic initiatives, partnerships, service enhancements, and guest experience improvements.
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Manage financial performance, including budgeting, forecasting, labor optimization, and cost control.
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Ensure compliance with company standards, health and safety regulations, and luxury service protocols.
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Monitor guest feedback and implement continuous improvement strategies to enhance satisfaction and loyalty.
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Collaborate with executive leadership on operational strategy, business development, and growth initiatives.
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Maintain strong relationships with vendors, partners, and local stakeholders.
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Oversee recruitment, onboarding, training, and performance management of the team.
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Create a culture centered around hospitality excellence, personalized service, and exceptional guest care.
Ideal Background
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7+ years of leadership experience within luxury hospitality, wellness, spa, resort, or premium lifestyle environments.
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Experience managing a full-service operation with significant revenue and team responsibility.
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Strong understanding of luxury guest service standards and experiential hospitality.
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Proven ability to manage budgets, KPIs, labor, and operational performance.
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Exceptional leadership, communication, and relationship-building skills.
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Experience within Forbes Five-Star, AAA Five Diamond, luxury hotels, resorts, or high-end wellness brands preferred.
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