Cafe Shift Leader
Courageous Bakery & Cafe – Elmhurst, IL
Our Shift Leader position earn a guaranteed $23–25/hour through a combination of base pay, service fee bonuses, and pooled tips.
We're looking for a dependable leader who enjoys working alongside their team—not just supervising from the sidelines.
This is a hands-on leadership role. You'll spend most of your shift serving guests, supporting your teammates, keeping the café running smoothly, and leading by example.
On days when our General Manager is off, you'll oversee daily operations, help delegate tasks, coach team members, and ensure every guest has an exceptional experience.
Responsibilities
- Lead Front of House operations during your shift
- Deliver exceptional customer service
- Delegate daily tasks and keep the team organized
- Open and/or close the café
- Resolve customer concerns professionally
- Maintain a clean, welcoming café
- Cross-train in the kitchen to support the team when needed
- Drive company vehicles for occasional business needs
- Transport products and supplies between our Elmhurst and Oak Park cafés as needed.
- Safely operate company vehicles (or your own vehicle, if appropriate) while following company policies.
- Flexibility to occasionally pick up shifts at our Oak Park location is strongly preferred.
Qualifications
- Leadership experience in hospitality, retail, or food service
- Positive attitude and strong work ethic
- Excellent communication skills
- Comfortable multitasking in a fast-paced environment
- Valid driver's license with a clean driving record
- Ability to work weekends and holidays (our only closure is Christmas Day)
- Able to lift up to 40 pounds and stand for duration of shift
Schedule
- Café hours are 7:00 AM–3:00 PM.
- Shift Leaders typically work shifts between 5:00 AM and 3:30 PM, depending on the schedule, 8-10 hour shifts, average of 40 hours per week
- Weekend availability is required.
If you enjoy leading by example, thrive in a team environment, and want to work somewhere that values great people and great service, we'd love to hear from you. Please send your resume or apply at https://ordercourageous.com/careers
Pay: $22.00 - $25.00 per hour
Benefits:
- Employee discount
- Paid time off
- Paid training
Work Location: In person
