Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. You will play a crucial role in guest relations, managing reservations, and addressing inquiries to enhance the overall guest experience.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Check guests in and out efficiently while ensuring all necessary information is collected.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Provide information about hotel amenities, local attractions, and services to enhance guest satisfaction.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain accurate records of guest information and transactions.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Assist in processing payments and managing cash transactions securely.
- Uphold hotel policies and procedures while ensuring compliance with safety regulations.
Experience
- Previous experience in hospitality, retail, or guest services is preferred.
- Familiarity with hotel operations or front desk responsibilities is advantageous.
- Strong customer service skills with the ability to communicate effectively with diverse clientele.
- Multilingual abilities are a plus to cater to a broader range of guests.
- Proficiency in using hotel management systems or similar software is beneficial.
- A positive attitude, strong work ethic, and the ability to work well under pressure are essential for success in this role.
Schedule
- Looking for full and/or part time must be available nights and weekends
- Shifts are 7am-3pm, 3pm-11pm, 11pm-7am
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Part-time
Pay: From $18.00 per hour
Benefits:
Ability to Commute:
- Rockland, MA 02370 (Required)
Work Location: In person
