JOB
OPEN COMPETITIVE RECRUITMENTOpen to all qualified candidates. The City of Burbank is currently hiring for Communications Operator.PLEASE NOTE: Any candidate who withdraws, fails to appear or fails at any part of the testing process, will be subject to the 90-Day waiting period for re-application for this position. IMPORTANT NOTE: All candidates must complete the department application as well as the Frontline National written exam through National Testing Network at www.NationalTestingNetwork.com before NOON Friday, June 19, 2026. For us to receive your results you MUST select the City of Burbank to share your results with our agency for us to receive your score. The City of Burbank requires the candidate PHQ as well. You can access the questionnaire through your candidate account. The PHQ must be completed by the closing date or you may not be considered further in the process.The City of Burbank will not release the written exam pass point until after all applicants have been notified of the written examination results.Post Pay: Effective the beginning of the pay period immediately following Council adoption, Communications Operators in the Police Department are eligible to receive POST pay as follows: Intermediate POST Certificate: 3%, Advanced POST Certificate: 4%, Supervisory POST Certificate: 5%, Up to 5% total (percentage do not add together as employees obtain additional POST Certificates).Under general supervision, to answer emergency (911) and non-emergency phone lines, to maintain contact with law enforcement personnel and other City units in the field, to dispatch appropriate units or equipment in response to emergency and other calls received through the Burbank Police Department (BPD) Communications Center; and perform related work as required.
EXAMPLE OF DUTIES
Serves as an Operator in the BPD Communications Center on a shift basis; receives calls, dispatches and records appropriate law enforcement and other equipment to respond to reported emergencies in the field; maintains contact with units at all times during shift assignment in order to send needed or requested assistance in event of emergency; maintains a continuous record of the status of mobile units indicating the disposition of each unit by mechanical or other means; operates emergency (911) telephone system; sends and receives computer messages and routes same to appropriate destination; operates a computer terminal to enter, modify, or retrieve data; maintains a current log of all information received and transmitted; prepares required reports and summaries of Communications Center activities; performs miscellaneous clerical work; may compose and type log sheets as required; may drive on City business.
SUPPLEMENTAL INFORMATION
A valid California Class “C” driver’s license or equivalent may be required at time of appointment.
