Family Engagement Associate (Overnight)

City Net -
Baldwin Park, CA

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Job Details

Full-time
From $23.24 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program

Qualifications

Customer communication
De-escalation techniques
Conflict de-escalation
Company vehicle operation
Emergency response in crisis intervention
Experience working with individuals experiencing homelessness
Driver's License
Personal transportation assistance
Emotional safety support
Experience working with individuals from underserved communities

Full Job Description

Position Overview The Baldwin Park Family Engagement Associate will assist with program support and meeting client needs in a low-threshold interim housing site. Our Guest Engagement Associates use problem-solving, empathy, and verbal de-escalation skills to maintain a safe and secure environment for guests. They will provide general support and customer service for interim housing guests including coordinating check-in, conducting property checks, providing conflict resolution, communicating policies and procedures to internal and external constituents, coordinating meetings, and referring donations to partner agencies.

Work Environment and Work Schedule: This position is in-person, onsite at a low-threshold non-congregate interim housing site. The role will be scheduled for the full time overnight shift: 11:00pm-7:30am, 5 days a week, Tuesday-Friday.

Essential Functions

Coordinate and verify on-site scheduled meals, supportive services, events, and volunteers; prepare and serve meals on occasions when volunteer meal providers are unavailable.
Effectively communicate to facility guests when meals and services are scheduled, and assist Case Managers, Security, and the Leadership in communicating necessary announcements to clients as needed.
Replenish and organize supplies, light cleaning.
Maintain cleanliness of the site.
Clean restrooms daily as needed.
Perform crisis intervention and de-escalation as needed.
Cultivate and maintain productive, professional relationships with various stakeholders including clients, coworkers, volunteers, third-party vendors, etc.
In a manner that is consistently both kind and professional, effectively greet, engage, and assist all meal and service providers during scheduled shifts, including performing set up and clean up tasks such as wiping down tables, etc.
Receive, organize, and distribute donations.
Facilitate the generation of donation receipts and meet data recording requirements as donations come in.
Organize and maintain inventory of City Net’s storage. Report needed supplies/donations to assigned City Net staff.
Make copies and replenish all City Net forms.
Distribute meal packs to residents when a meal provider runs out of food or when a group cancels.
Check and reply to shelter emails professionally and in a timely manner.

Position Requirements

Excellent professional boundaries
High level of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs, substance use, health, and/or mental health concerns
High levels of responsibility, dependability, and positive attitude
Respectful and effective verbal and written communication skills
Strong interpersonal, planning, and organization skills
Experience cultivating and maintaining productive, professional relationships with various stakeholders including clients, coworkers, volunteers, third-party vendors, etc.
Understanding of marginalized communities in general and the conditions which contribute to their marginalization, understanding of homelessness in particular
Ability to work well with people from diverse backgrounds with varying degrees of experience
Ability to perform crisis intervention and conflict de-escalation as needed
Ability to work with variety of people with varying skills and backgrounds.
Must be flexible to the needs of the site and clients we serve.
Can perform additional duties as assigned.
Must be eligible to drive a company vehicle to transport clients. For insurance purposes, drivers must be at least 25 years of age, have a valid CA Drivers License, and must pass a Motor Vehicle Report

Physical and Mental Demands

In the course of performing this job, the employee…

Constantly communicates with staff, clients, community partners, and community members
Constantly moves about inside the shelter, office, or at meetings/events to access people, file cabinets, office machinery, etc.; must be able to consistently detect and navigate potential hazards
Frequently ascends/descends stairs to access clients
Frequently positions self to communicate effectively with clients sitting or lying down
Frequently moves furniture, equipment, and materials weighing up to 15 pounds around the office or out of the office into vehicles for various office and event needs
Occasionally moves furniture, equipment, sand bags, and materials weighing up to 30 pounds around the shelter/office or out of the office into vehicles for various office and event needs
Must be able to remain in a stationary position at least 1/3 of the time
Must be able to move oneself quickly in certain urgent/emergent situations (e.g. to avoid falling or projected items, or to administer Naloxone/Narcan to a client who has overdosed)
Must be able to perform under stress and/or in emergencies

Organizational Overview

City Net is a 501(c)(3) non-profit community organization that facilitates and leads multi-sector collaboratives to provide solutions to complex social problems, including ending homelessness in Orange County. City Net’s direct services in homelessness include street outreach, case management, shelter operations, facilitation of collaborative meetings, resource mobilization, trainings, and community organizing. City Net’s programs follow Housing First and Harm Reduction service models.

Benefits:

We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to:

Health insurance (City Net pays 100% of the employee premium for our baseline plan)
Paid time off
Retirement plan
401(k)
401(k) matching
Dental insurance
Vision insurance
Life insurance (Employer paid group term life and voluntary life)
Referral program
Parental leave
Professional development assistance
Employee assistance program
Wellness Reimbursement Program
Early Earned Wage Access
Credit Union Preferred Partnership

Visit https://citynet.org/careers for further details.

Diversity, Equity, Inclusion, and Belonging: Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).

NOTE: The City Net Outreach Line is intended for individuals experiencing homelessness. Please DO NOT contact the outreach line with questions regarding hiring or job applications. Intentionally doing so may disqualify you from the position. Instead, please reach out to [email protected]

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