Job Overview
Join our dynamic healthcare team as a Medical Call Center Representative, where your energetic communication skills and compassionate approach will make a real difference in patient care. In this vital role, you will serve as the first point of contact for patients and healthcare providers, managing inbound and outbound calls with professionalism and efficiency. Your technical proficiency, medical terminology knowledge, and customer service expertise will ensure seamless interactions while supporting the overall operations of our medical office. This paid position offers a rewarding opportunity to contribute to quality healthcare delivery in a fast-paced environment.
Duties
- Handle incoming phone calls from patients, providers, and insurance companies with courteous and clear communication.
- Manage appointment scheduling, rescheduling, and cancellations using Electronic Health Records (EHR) systems.
- Collect and verify patient information accurately through data entry and maintain detailed records in compliance with privacy regulations.
- Provide information about health insurance plans, benefits, and coverage options to clients seeking assistance.
- Assist with medical office administrative tasks such as documentation, message taking, and follow-up coordination.
- Use medical terminology effectively to clarify patient inquiries and relay information to healthcare staff.
- Maintain phone call management protocols by practicing excellent phone etiquette and active listening skills.
Qualifications
- Proven experience in client services or customer support within a healthcare or medical office setting.
- Strong computer skills with familiarity in Electronic Health Records (EHR) or Electronic Medical Records (EMR) management systems.
- Excellent communication skills in English; bilingual or multilingual abilities are highly desirable to serve diverse populations.
- Knowledge of health insurance processes, medical terminology, and healthcare compliance standards.
- Demonstrated ability to handle phone call management efficiently while maintaining professionalism under pressure.
- Technical proficiency with data entry, health information systems, and general office software.
- Previous experience in medical office operations or health insurance knowledge is preferred but not required.
Join us to be part of a dedicated team committed to delivering exceptional patient experiences through energetic service and expert communication!
Pay: $13.00 - $16.00 per hour
Benefits:
- Employee assistance program
- Professional development assistance
Work Location: In person
