Bilingual Front Office Receptionist Job description
Position Overview
We’re looking for a Medical Front Office Receptionist to join our tight-knit clinical team. This role is ideal for someone who loves working with children, has strong clinical skills, and thrives in a supportive, team-oriented environment.
Spanish-speaking candidates are strongly preferred.
Essential Duties & Responsibilities
The day-to-day operations of a medical front office typically span three main areas:
1. Patient Reception & Communication
- Welcoming patients, visitors, and vendors with a professional and empathetic demeanor.
- Answering high-volume phone calls, routing messages, and responding to patient portal inquiries.
- Managing patient anxieties and de-escalating stressful situations in the waiting room.
- Assisting new patients with medical intake forms, consent to treat forms, and privacy policies.
- Provide translations in the exam rooms with the patients if needed.
2. Scheduling & Administration
- Optimizing provider schedules by booking, rescheduling, or confirming appointments.
- Checking in patients, scanning IDs/insurance cards, and ensuring the clinical staff is notified of arrivals.
- Maintaining office supplies, managing faxes, and handling incoming/outgoing mail.
3. Billing & Insurance
- Verifying patient health insurance eligibility and benefits prior to appointments.
- Obtaining prior authorizations and referral approvals from third-party payers.
- Processing patient check-outs, calculating balances, and collecting co-payments or deductibles.
- Reconciling daily transactions and generating end-of-day financial reports.
Key Skills & Qualifications
- Customer Service & Empathy: Strong interpersonal skills to effectively calm patients and provide an exceptional healthcare experience.
- Tech Proficiency: Working knowledge of Electronic Medical Records (EMR) software.
- Organization & Multitasking: Ability to manage incoming calls, in-person check-ins, and administrative tasks simultaneously.
- Confidentiality: Strict adherence to patient privacy and HIPAA compliance rules.
Educational & Experience Requirements
- Education: A High School diploma or GED is the standard minimum requirement. Preference will be given to an Associate’s or Bachelor’s degree.
- Experience: 1 to 2 years of experience in healthcare operations, medical reception, or high-volume customer service is heavily preferred.
About Cleveland Pediatrics
Cleveland Pediatrics is an independent, doctor-owned pediatric practice committed to nurturing the health and well-being of children with empathy, integrity, and a strong sense of stewardship. Our team values kindness, leadership, and a collaborative spirit—where every team member plays a vital role in delivering high-quality, compassionate care to our patients and families.
Job Type: Full-time
Pay: $15.00 - $19.00 per hour
Benefits available:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- On-the-job training
- PTO after 1 year
- Vision insurance
Language:
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Language:
Ability to Commute:
- Cleveland, TN 37311 (Required)
Work Location: In person
