Information Technology Specialist (Level 1)

Tandem Living -
Lancaster, PA

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

High school diploma or GED

Full Job Description

Location: Trillium Place (supports three campuses under Tandem Living)

Current Opening:

Full-time (8:30 AM - 5:00 PM)
This position is on-site
Minimal weekend commitment required as part of an on-call rotation

The IT Specialist Level 1 provides first-line technical support to end users (staff and residents) across three campuses, assisting with hardware, software, network, and systems issues. This entry-level role is responsible for troubleshooting technical problems, escalating complex issues as needed, and ensuring timely resolution to support business productivity. This position will be performed in accordance with TANDEM LIVING Core Values, Mission Statement, and regulations.

QUALIFICATIONS:

High school diploma or equivalent.
Additional formal education, training, or relevant experience is preferred.

RESPONSIBILITIES INCLUDE:

Serve as the first point of contact for staff and resident users seeking technical assistance via phone, email, or the ticketing system; follow standard operating procedures and escalate issues as needed.

Install, configure, and maintain desktop and laptop computers, software applications, and peripherals.

Assist with employee onboarding and offboarding, including device setup and user account provisioning.
Support phone system tasks, including new phone service setup, phone moves, service transfers, and troubleshooting.

BENEFITS:

At TANDEM LIVING we value the wellbeing of all of our team members and offer competitive wages and a comprehensive benefit package! Benefits may include:

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with company match

Tuition Reimbursement, Scholarship, and Advancement Programs

Paid Time Off

Company-paid Life Insurance

Access to our Wellness Center and Pool at no charge
$500 Unlimited Employee Referral Bonus!

Education

Preferred

Technical/other training or better
High School or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Location: Trillium Place (supports three campuses under Tandem Living)

Current Opening:

Full-time (8:30 AM - 5:00 PM)

Minimal weekend commitment required as part of an on-call rotation

QUALIFICATIONS:

High school diploma or equivalent.

Additional formal education, training, or relevant experience is preferred.

RESPONSIBILITIES INCLUDE:

Serve as the first point of contact for staff and resident users seeking technical assistance via phone, email, or the ticketing system; follow standard operating procedures and escalate issues as needed.

Install, configure, and maintain desktop and laptop computers, software applications, and peripherals.

Assist with employee onboarding and offboarding, including device setup and user account provisioning.

BENEFITS:

At TANDEM LIVING we value the wellbeing of all of our team members and offer competitive wages and a comprehensive benefit package! Benefits may include:

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with company match

Tuition Reimbursement, Scholarship, and Advancement Programs

Paid Time Off

Company-paid Life Insurance

Access to our Wellness Center and Pool at no charge

$500 Unlimited Employee Referral Bonus!

Education

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