Plans, schedules, assigns, and supervises the work of program personnel; trains and instructs employees in the proper methods and procedures.
Interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients’ disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; picture identification cards, payroll statements, utility bills etc.
Develops intake and case plans for client; instructs clients in completing necessary paperwork including goals and/or budget forms.
Prepares and files client records in a timely manner ensuring all information is accurate and up to date.
Prepares and maintains statistical records on all services provided.
Consistently serves as a mentor and provides positive examples of proper hygiene, personal appearance, records retention, budget planning, scheduling, etc.
Ensures compliance with program policies and procedures as well as local, state, and federal rules and regulations.
Plans, coordinates, and/or facilitates life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.