Hotel Front Desk Clerk / Guest Service Representative – IHG Property
Location:
Phoenix, Arizona
About Us:
Newly opened, modern hotel! We are looking for enthusiastic and reliable hospitality professional to join our team.
Position Summary:
As a Front Desk Clerk / Guest Service Representative, you will be the first point of contact for our guests. You will play a key role in delivering exceptional service, ensuring smooth check-in/check-out experiences, handling guest inquiries, and representing the IHG brand with professionalism.
Key Responsibilities:
- Warmly greet and welcome guests upon arrival
- Perform check-in and check-out procedures accurately and efficiently
- Process guest payments, handle cash, credit cards, and direct billing following company procedures
- Answer phone calls and assist with reservations and inquiries
- Provide information about hotel services, amenities, and the local area
- Respond promptly to guest requests, complaints, and special needs to ensure satisfaction
- Communicate with housekeeping and maintenance to ensure rooms are ready and issues are resolved quickly
- Balance shift reports, maintain accurate records, and complete daily audit tasks as required
- Uphold IHG service standards, brand policies, and safety/security procedures
- Support other departments as needed and contribute to a positive team environment
Qualifications:
- Previous front desk or guest service experience REQUIRED – preferably with IHG, Hilton, Marriott, or similar branded hotels
- Knowledge of hotel property management systems (e.g., Opera, OnQ, HotelKey, or similar) is highly preferred
- Excellent communication skills and a professional appearance
- Strong problem-solving skills and ability to remain calm under pressure
- Attention to detail, accuracy with cash handling and data entry
- Ability to work independently and as part of a team
- Flexibility to work various shifts including mornings, evenings, weekends, and holidays
- High school diploma or equivalent (college coursework in hospitality a plus)
What We Offer:
- Competitive hourly pay
- Opportunities for advancement in a growing hotel and management company
- Paid training and support during the hotel opening period
- Employee discounts on hotel stays through IHG
- A supportive team environment where your work truly matters
Job Type:
Full-time and part time positions available
Schedule:
- 8-hour shifts
- Day and evening availability required
- Weekend and holiday availability required
How to Apply:
Submit your resume through Indeed. Qualified candidates with hotel front desk experience will be contacted for an interview immediately.
Job Type: Full-time
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
