FL PLUMBER (also known as "Tarpon Springs Plumbing Inc.") was established in 2020, in the Tarpon Springs/Trinity area. Despite our relatively recent inception, we proudly bring two decades of collective experience in the plumbing field.
Over the years, we have successfully extended our exceptional services across Tarpon Springs, Trinity, Odessa, Port Richey, New Port Richey, Palm Harbor, Clearwater, Safety Harbor, Tampa, Wesley Chapel, and the surrounding areas, gaining a solid reputation for our commitment to outstanding quality and top-notch customer service in every project we undertake.
Our Mission
Our journey began with a simple mission: to provide top-tier, reliable plumbing services to our local community. Over the years, we've expanded in both our geographical reach and our breadth of services, but our foundational mission has remained the same.
Today, we are recognized as a leading plumbing service provider, known for our technical expertise, comprehensive service offerings, and our unwavering dedication to the communities we serve.
Position Overview:
The position will be an integral part of overall operations and serve as the key point of contact for all customer service activities. This key individual will answer all incoming calls, coordinate and schedule all activities, manage routine day-to-day activities and coordinate key follow-up activities as it relates to our service business.
Key Responsibilities:
Customer Service and Point of Sale:
- Answering calls
- Respond to all incoming emails / texts and other modes of incoming business
- information
- Gather essential job details and service needs from prospective customers
- Update database with customer information
- Perform monthly reporting on business
- Perform routine follow-up business tasks (calls, emails, etc.) to ensure customer
- satisfaction, as well as potentially missed business
Scheduling and Dispatch
- Updating appointments in corporate scheduling software
- Monitor software calendar information as it changes and update accordingly
- Relay job details to plumbers/ technicians with updating information
- Document and triage emergency calls / priority calls as needed
Administrative and Office
Monitor Time Sheets and process payroll
Enter customer information and maintain corporate databases
- Manage accounts receivable data as needed
Pay: $15.00 - $20.00 per hour
Benefits:
Work Location: In person
