By emphasizing ONE Park, ONE Mission, One Team, the Branch Manager I leads the branch in fostering a member-centric culture focused on delivering an exceptional employee and member experience. This role involves directing, developing, motivating, and coaching branch staff to build strong, lasting relationships with members and provide effective financial guidance. The Branch Manager I monitors branch activities to ensure compliance with policies, supports staff in serving members, and addresses any issues that arise. Additionally, the position is responsible for hiring, training, and evaluating staff performance, representing the branch within the community, and maintaining communications with other departments to achieve organizational goals.
Essential Functions & Responsibilities:
Performance Measurements:
1. To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values:
- Vibrant Connections
- Inclusive Excellence
- Bold Compassion
- Endless Empowerment
2. To provide friendly, professional and accurate service and support to all members and coworkers.
3. To maintain and develop a qualified staff sufficient to meet the needs of members.
4. To ensure that staff work with a minimum number of documentation/transaction errors and that employees function within the pre-set balancing standard policy.
5. To achieve branch goals as determined by the Management Team.
6. To complete performance reviews within the prescribed time frame.
7. To develop and maintain business partner relationships within the community.
8. To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.
9. To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.
10. To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.
Knowledge and Skills:
Experience: Two years to five years of similar or related experience.
Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills: Must have good communication skills.
Physical Requirements
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers.
PHYSICAL DEMANDS
The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others.
While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds.
