A Shift Leader at Chick-fil-A plays a key role in ensuring smooth daily operations by guiding team members, upholding our high standards of service, and fostering a positive, team-oriented environment. Shift Leaders set the tone for excellence, helping create remarkable guest experiences while supporting the growth and development of those they lead.
ROLE PURPOSE
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Oversee daily shift operations, effectively lead the team, and ensure guests are given a remarkable experience
CORE RESPONSIBILITIES
- Serve Guests through the Winning Hearts Everyday Strategy
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Lead & Develop Team Members
- Enforce policies and fulfill operational goals
- Ensure faithful financial stewardship in the business
ROLE RESPONSIBILITIES
- Influence culture and ensure implementation of Restaurant Framework
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Execution of Pathway, Genuine Hospitality, 2nd Mile Service, and other WHED Strategies.
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Guest Recovery
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Team Member & Leadership Accountability
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Keep up to date with Labor Laws & Pathway knowledge.
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Track Daily, Weekly, Monthly Cleaning Tasks
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Oversee and ensure effectiveness of New Hire Training
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Shift Management
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Food Safety
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Food Quality
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Maintain Facilities & Equipment
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Positive Guest Experience
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Manage Team Members
OPERATIONAL RESPONSIBILITIES
- Culture Management
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Cash Management
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Catering Management
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Inventory Management
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Maintain LEAN/FIFO procedures to minimize waste
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Cleanliness and Organization of Front of House, Walk-In Cooler, Walk-In Freezer, and Back Room
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Oversee completion of Front of House Checklists
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Oversee New-Hire, Team Member, & Trainer development
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Create a high energy, competitive atmosphere
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Model sense of urgency
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Ensure next shifts are set up for success
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Managage Productivity/Labor
SCHEDULE REQUIREMENTS
- Schedule: Full-Time
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Open: At least once a week
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Close: At least once a week
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Must be able to work Friday & Saturday
QUALIFICATIONS & REQUIREMENTS
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Previous leadership/management experience in the restaurant industry
- Consistency and reliability
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Cheerful and positive attitude
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Loves serving and helping others
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Customer service oriented
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Strong interpersonal skills
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Detail-oriented
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Able to multi-task
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Works well independently and in a team environment
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Be willing and able to work a flexible schedule
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Have the ability to lift and carry up to 50 lbs on a regular basis
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Have the ability to stand for long periods of time
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Able to work inside & outside
This Chick-fil-A® Restaurants is operated by an independent franchised business owner
who make all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: $18.00 - $20.00 / hour
Benefits:
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Flexible schedule
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Paid time off
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Health insurance
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Dental insurance
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Vision insurance
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Referral program
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Paid training
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Life insurance
Job Type: fulltime
Schedule:
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Weekend availability
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Holidays
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Day shift
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Night shift
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Overtime
Education: No education required
Work location: On-site
