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Part-Time Outbound BDC Representative
Location: Rapp GMC
Job Type: Part-Time
Pay: $16/hr Weekly, Monthly Commission $25/Shown Appointment, $10/Sold Appointment
About the Position
We are looking for a motivated and outgoing Part-Time Outbound BDC Representative to join our Business Development Center.
This position is primarily focused on proactive outbound customer outreach and appointment generation. Rather than primarily working incoming internet sales leads, you will contact existing customers and targeted prospects to identify opportunities to purchase or lease a newer vehicle.
The ideal candidate is comfortable on the phone, enjoys talking with customers, and is motivated by creating opportunities for the sales team.
Responsibilities
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Make outbound calls to existing dealership customers and targeted prospect lists
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Contact customers with upcoming or ending leases to discuss their options for getting into a newer vehicle
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Reach out to customers with high-interest-rate loans to identify potential opportunities to upgrade or replace their current vehicle
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Re-engage previous customers and past sales opportunities
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Work targeted outbound call lists to generate new sales opportunities
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Identify customers who may be in a position to trade, upgrade, purchase, or lease another vehicle
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Build rapport with customers and create a positive dealership experience
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Schedule qualified appointments for the sales team
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Follow up consistently with customers who express interest
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Accurately document calls, conversations, follow-up activity, and appointments in the CRM
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Meet established outbound call, contact, and appointment goals
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Work closely with the BDC Manager and Sales Team to ensure a smooth handoff of appointments
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Provide BDC coverage on a rotating Saturday schedule, including responding to inbound internet leads and customer inquiries
What We're Looking For
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Strong communication and phone skills
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Comfortable making a high volume of outbound calls
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Friendly, confident, and persistent personality
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Ability to quickly build rapport with customers
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Self-motivated and able to work independently
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Strong follow-up and organizational skills
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Comfortable asking for the appointment and moving conversations toward a next step
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Basic computer skills and the ability to learn CRM systems
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Previous automotive, BDC, call center, sales, or customer service experience is a plus, but not required
Schedule
This is a part-time position with primarily afternoon and evening weekday hours, along with rotating Saturday coverage.
Weekday hours will be scheduled based on dealership needs and may extend through dealership closing time. The position will also be responsible for providing BDC coverage on alternating Saturdays.
The Ideal Candidate
The ideal candidate is someone who doesn't mind picking up the phone and starting a conversation. You don't have to be a traditional salesperson, but you should be comfortable asking questions, overcoming objections, following up with customers, and creating enough interest to earn an appointment.
This is a proactive role. Rather than waiting for customers to contact us, you'll be the person creating the opportunity.
