Fox Chase Home Care is seeking motivated, dependable, and bilingual Call Center Representatives to join our growing team. This position is ideal for someone who is comfortable making outbound calls, speaking with potential caregivers and participants, and helping connect interested individuals with the appropriate Admissions Advocate.
The Call Center Representative will be responsible for making outbound calls to potential caregivers, participants, and leads who may be interested in home care services. This role is focused on creating initial contact, gathering basic information, identifying interest, and transferring warm leads to an Admissions Advocate for further follow-up.
Responsibilities:
- Make outbound calls to potential caregivers, participants, and home care leads.
- Introduce Fox Chase Home Care in a professional and friendly manner.
- Confirm interest in services or employment opportunities.
- Gather basic contact information and relevant details.
- Transfer interested callers to an Admissions Advocate for next steps.
- Document call outcomes accurately and timely.
- Follow up with leads as assigned.
- Maintain a positive, professional, and respectful tone on all calls.
- Meet daily call expectations and productivity goals.
- Communicate clearly with the Admissions team regarding interested leads.
Requirements:
- Must be bilingual in English and Spanish.
- Must be able to speak, read, and communicate clearly in both English and Spanish.
- Previous call center, customer service, sales, or home care experience preferred.
- Strong phone communication skills required.
- Comfortable making a high volume of outbound calls.
- Ability to speak professionally with participants, caregivers, and family members.
- Must be reliable, organized, and able to follow directions.
- Basic computer and data entry skills required.
- Ability to work in a fast-paced environment.
Ideal Candidate:
The ideal candidate is energetic, goal-oriented, and comfortable speaking with new people over the phone. This person should be able to create a positive first impression, ask the right questions, identify interest, and quickly transfer qualified leads to an Admissions Advocate.
Schedule:
Monday to Friday
Full-time position
In-office position
Why Join Fox Chase Home Care?
Supportive team environment
Opportunity for growth
Fast-paced and rewarding work
Make a difference by helping connect participants and caregivers with home care services
Job Type: Full-time
Experience:
Call center: 1 year preferred
Customer service: 1 year preferred
Home care: 1 year preferred
Sales or outbound calling: 1 year preferred
Language:
English and Spanish required
Benefits:
Experience:
- Call center: 2 years (Preferred)
Language:
Work Location: In person
