About AmplifyOps
AmplifyOps is a HubSpot implementation and RevOps firm. We work as full-stack HubSpot strategists and builders, not admins. We deliver through two models: direct client engagements (HubSpot setup, automation, process optimization, reporting) and white-label execution for HubSpot partners and agencies. Our clients invest real money to put working systems in place on tight timelines, and they expect senior judgment, not order-takers. We work mostly with B2B teams across a variety of industries, including SaaS, hospitality, real estate, healthcare, and more.
The Role
You will own a portfolio of HubSpot client accounts end-to-end. You set direction, run planning and project management, make the calls on architecture and sequencing, and manage the relationships and the people delivering the work (both internal contractors and clients).
Your focus sits at the higher, strategic layer: the performance structure for every account. Every part of our client relationship requires clarity and alignment on what work is open,
what delivery is next, and who is moving the project forward. You spend most of your time on structure and direction, not on building.
This strategic role is built on a career with deep hands-on experience. You have to be able to drop into the work, talk the talk with technical credibility, make decisions in real time, and fill in on build work when a project needs it. The ideal candidate has years of HubSpot implementation and development experience inside a high-level agency.
What You Will Own
- Structural ownership across the portfolio. Operate from a Monday briefing on the state of every account: outstanding work, blockers, and next steps. Herd the cats and keep the whole book moving.
- Planning and project management. Scope the work, lay out the plan clearly, keep the action plan current, and drive accounts to deadline across complex, multi-channel builds.
- Relationship management. Run weekly client touchpoints and internal standups. Manage the dynamics on both sides and keep communication tight so nothing falls through.
- Client direction and decisions. Be the senior voice on each account. Be prescriptive: tell clients what should happen and why, then refine with them. Set and hold expectations.
- Team and contractor management. Assign and coordinate contractors, coach them, hold a quality bar, and whip a project team into shape. Know when to do it yourself and when to delegate.
- Hands-on HubSpot work when needed. Build order forms, configure objects and lifecycle, set up help desk and routing, and step into technical work directly when an account calls for it.
Requirements
Non-negotiable
- Agency background. You have worked at a high-level HubSpot agency, ideally an elite-tier partner, at scale. Solo or individual consulting alone is not enough for this role.
- Long-tenured HubSpot implementor and developer. Years of hands-on implementation and development, deep enough to speak with customers credibly, make architecture decisions, and build when required.
- Project management and leadership. Proven as a project lead or manager, not just a developer. You can run planning, coach others, and lead a team.
- Organization and time management. You manage many clients with complex, competing relationships and dynamics, stay organized under volume, and protect deadlines without dropping detail.
- High-volume communication. You handle a heavy communication load across clients and contractors and keep it clear and current.
- US-based, with strong working-hours overlap. This hire is US-based only. You keep dependable availability and cover core US business hours so client and contractor communication stays responsive.
Strongly preferred
- AI fluency. Comfortable using AI tools to move faster across accounts.
- Self-starter and motivator. You can be handed an account, chew through it, and own it like it is yours.
- Capacity to carry six to eight accounts. Able to manage a full portfolio, not one to three accounts.
- Logical and even under pressure. Brings calm reasoning to messy client situations and steady judgment to the team.
What Success Looks Like
By month three, the role is shifting from learning the accounts to running them. By month six, you are cruising across the full portfolio: structure is in place, accounts move without the founder as the dependency, and the business can take on new work with confidence because you are holding the line on delivery.
Role Details:
Title: Senior HubSpot Customer Success Manager
Engagement: 1099 contract-to-hire. Conversion evaluated at six months.
Term Approximately six months to start, with a one-month ramp expected.
Compensation: $10,000 / month (1099).
Location: US-based only. Remote, with core US business-hours availability.
Portfolio: Six to eight accounts at full ramp.
Reports to: Founder / CEO.
Pay: $100,000.00 - $120,000.00 per year
Work Location: Remote
