Company Overview
Our boutique hotel is celebrated as a premier destination for travelers seeking a luxurious and memorable experience. We are dedicated to redefining hospitality with style, personalized service, and an unwavering commitment to guest satisfaction, creating a welcoming environment where every guest feels like family.
Upscale Boutique Hotel, Hotel Manager, Savannah, GA
Job Overview:
We are seeking an energetic and dynamic Upscale Boutique Hotel Manager to lead our team with passion and precision. This pivotal role involves overseeing daily hotel operations, elevating guest services, managing revenue strategies, and fostering a high-performance culture. The ideal candidate will bring hospitality management expertise, exceptional leadership skills, and a proactive approach to ensuring our hotel remains the top choice for discerning travelers.
ESSENTIAL DUTIES & RESPONSIBILITIES
Hotel Operations
- Direct all daily hotel operations, including front desk, housekeeping, food & beverage, and maintenance
- Uphold brand standards and the property's guest experience philosophy across every touchpoint
- Monitor and manage occupancy and other key performance metrics
Team Leadership
- Develop a high-performing team across all departments
- Foster a culture of hospitality, accountability, and continuous improvement
Financial Management
- Ensure accurate billing, invoicing, and financial reporting for all hotel and event activity
Guest & Client Relations
- Champion a culture where every interaction — from check-in to farewell — feels personal and memorable
- Resolve guest and client concerns with professionalism, urgency, and empathy
- Monitor online reviews and guest satisfaction scores; develop action plans to address feedback
This job description is not intended to cover or include all of the tasks, duties or responsibilities that the employee may be required to perform. Job duties and responsibilities can change at any time with or without notice.
Skills
- Proven experience in hospitality management.
- Strong leadership skills with the ability to motivate diverse teams and manage multiple departments effectively.
- Ability to jump into any position as needed to ensure seamless guest experience.
- Excellent customer service skills with a focus on creating memorable guest experiences.
- Proficiency in hotel management software systems and point of sales systems
ESSENTIAL KNOWLEDGE & SKILLS
Required
- 2+ years of progressive hospitality management experience.
- Exceptional communication and relationship-building skills
- Flexible schedule with availability for weekends, holidays, and events
- Prior supervisory experience
- Ability to lead, motivate, and communicate effectively with diverse teams
- Leadership and team development
- Guest service excellence
- Problem-solving and adaptability
- Collaboration across departments
Preferred
- Experience supporting both guest accommodation and F&B operations
- Strong attention to detail and high standards for cleanliness and presentation
Pay: $69,000.00 - $77,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
