JOB
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!
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EXAMPLE OF DUTIES
Taxpayer Service Division
The Taxation Division promotes voluntary compliance with all tax laws through information, education, assistance and customer service.
E-Services, under the Taxation Division, is responsible for ensuring the Colorado Department of Revenue implements national and industry standards for income tax, sales tax, and excise tax and fees as it relates to electronic return filing. This unit furthers the Department's goal of offering electronic means to transact business and communicate with the department. E-Services provides central oversight to the Department's Revenue Online, the Sales and Use Tax System (including its GIS component), and the Taxation Division's services in Colorado Interactive’s MyBiz Colorado. This unit also manages the content of and updates to the Division’s automated chatbots.
E-Services is seeking someone who is passionate about helping people as the E-File Analyst. This position exists to implement and advance the various strategies of the Taxation Division that relate to electronic interaction and communication with citizens and taxpayers. Interactions and communications include incorporating national e-file standards into Colorado's electronic tax returns, improving the customer experience in Revenue Online and with various Taxation Division chatbots, and resolving issues related to electronic filings for sales tax and income tax. This position is primarily remote with occasional in person meetings at the Howard office.
Primary Duties:
Development and implementation
Analyze statutory and form changes then translate these changes into electronic return formats.
Evaluate and improve existing processes, documentation, return schema, and business rules.
Analyze and improve the customer experience and increase utilization of the online system.
Add functionality to and improve responsiveness of Revenue Online.
Coordination with third-party
Interface with outside organizations and work groups to enhance data standards and understand e-file issues.
Benchmark public and private websites for best practices and develop prioritization for Revenue Online fixes and/or enhancements.
Assist in the third-party software vendor testing and approval process.
Systems Management
Research return filings to determine if any submission errors exist that cause a delay in processing.
Review data in Revenue Online and GenTax to determine where transactional issues occur.
Communicate with the accounting sections to identify online filing issues that could be prevented by updates to the online filing systems.
Review user feedback and surveys and propose solutions for issues that taxpayers identify as barriers for online efile.
Monitor system performance to ensure Gentax processes e-filed returns in a timely manner.
Manage and respond to inquiries received through departmental email.
Collaborate with the supervisor to identify system issues and prepare system support tickets.
Perform User Acceptance Testing, recommend correction and resolve assigned system support tickets.
SUPPLEMENTAL INFORMATION
Equity, Diversity, and Inclusion Compliance
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox,
[email protected].
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online, submit application to:
If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application(Download PDF reader). Paper applications must be received via email to
[email protected] by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
Step Pay Program:
Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.
Additional Information:
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Depending on the position and appointment type, roles may require a probationary (up to 12 months) or trial service period (up to 6 months) before transitioning to a certified employee status. To learn more, please visit Colorado Department of Human Resources.
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Depending on the position, the role may be covered under the Colorado Partnership for Quality Jobs and Services Act (the “Act”) and the partnership agreement. The Colorado Workers for Innovative and New Solutions, (WINS) is the exclusive certified Employee Organization that represents covered employees.
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State of Colorado employees contribute to Colorado PERA (Public Employees' Retirement Association) as a mandatory alternative to Social Security. To learn more about how this plan works for new members, please visit Colorado PERA - New Members.
