Company Description
We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!
Job Description
We are seeking a friendly and empathetic Customer Service Representative to join our team at our Louisville, United States location. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude.
-
Answer incoming customer calls, emails, and chat messages in a timely and professional manner
-
Provide accurate information about our products and services
-
Process orders, refunds, and exchanges efficiently
-
Identify and escalate complex issues to appropriate departments
-
Maintain detailed records of customer interactions and transactions
-
Collaborate with team members to ensure customer satisfaction
-
Stay updated on company policies, products, and services
-
Participate in ongoing training and development programs
-
Contribute to a positive work environment by supporting team goals
Qualifications
-
Excellent verbal and written communication skills
-
Strong problem-solving abilities and attention to detail
-
Proficiency in customer service software and basic computer skills
-
Ability to multitask and prioritize in a fast-paced environment
-
Patient and empathetic approach to customer interactions
-
Previous customer service experience preferred
-
High school diploma or equivalent
-
Ability to work flexible hours, including weekends and holidays as needed
-
Strong team player with a positive attitude
Additional Information
BENEFITS
-
Flexible Hours
-
Competitive wages
-
Employee discount on all food items
-
Advancement opportunities
-
Paid Training
-
Incredible Bonus Structure
FULL TIME DRIVERS BENEFITS (in addition to above benefits):
-
Offered Health, Dental & Vision Insurance after 60 days of employment
-
Voluntary accident coverage/Critical illness coverage
-
Flexible Spending Accounts
-
Ability to contribute to a 401(k)
