LaSante Health Center is seeking a Social Care Network (SCN) Screener & Navigator to assist Medicaid members through the Social Care Network process. The ideal candidate is organized, compassionate, detail-oriented, and comfortable working with clients by phone and navigating online systems.
Responsibilities:
Contact clients and confirm demographic and household information
Obtain and document required consent
Verify Medicaid eligibility and coverage
Conduct Social Care Network screenings and eligibility assessments
Identify eligible social care services and assist with referrals
Create and manage cases within the SCN platform
Follow up with clients and document all outreach and case activity
Maintain accurate, timely, and compliant records
Coordinate with providers and other team members to ensure clients successfully receive services
Qualifications:
Strong communication and computer skills
Excellent attention to detail
The ability to manage multiple cases efficiently.
Prior experience with the NYS 1115 Medicaid Waiver, Social Care Networks, Unite Us, or similar care-management platforms
